Order-to-Cash Order Entry Specialist

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com (http://www.xerox.com/) .

Overview:
The Order-to-Cash Order Entry Specialist is responsible for supporting Order-to-Cash operations through the accurate processing of customer transactions, credit application requests, and order-related activities. This role serves as a critical link between Sales, Credit, Underwriting, and Customer Support teams by ensuring timely and accurate data entry, workflow management, and transaction processing. The successful candidate will help maintain operational efficiency, provide exceptional internal customer support, and ensure compliance with established service-level agreements and business procedures.

Why Join This Team:

- Be part of a high-performing Order-to-Cash organization supporting critical business operations.
- Gain exposure to credit operations, customer onboarding, workflow management, and transaction processing.
- Collaborate with Sales, Credit, Underwriting, and Customer Service teams across the organization.
- Develop expertise in Order-to-Cash processes, operational systems, and customer support functions.
- Contribute to initiatives that improve operational efficiency, service delivery, and customer experience.

What You Will Do:

- Process customer transactions, credit application requests, and account-related activities accurately and within established service levels.
- Review submitted documentation for completeness and route requests to the appropriate teams for processing.
- Manage workflow queues and monitor transactions throughout the approval and fulfillment process.
- Serve as a point of contact for internal stakeholders regarding transaction status, requirements, and processing updates.
- Respond to customer and sales inquiries through email and other communication channels.
- Maintain accurate records and documentation within multiple systems and databases.
- Perform high-volume data entry activities while ensuring accuracy and compliance with operational guidelines.
- Escalate issues, exceptions, and incomplete requests to the appropriate stakeholders for resolution.
- Support shared mailbox management and timely response to inquiries.
- Coordinate with Credit, Underwriting, Sales, and Customer Support teams to ensure seamless transaction processing.
- Assist with reporting, tracking, and audit-related activities as needed.
- Identify opportunities for process improvements and support operational excellence initiatives.

What You Need to Succeed:

- Bachelor's degree in Business Administration, Finance, Accounting, Management, Information Systems, or a related field.
- At least 1–2 years of experience in Data Entry, Administrative Support, Customer Service, Banking Operations, Credit Operations, or a related field.
- Strong attention to detail with a high degree of accuracy in data entry and transaction processing.
- Excellent verbal and written English communication skills.
- Experience working with multiple systems, databases, and workflow management tools.
- Strong organizational and time management skills.
- Ability to prioritize work and manage multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
- Experience supporting Order-to-Cash, Credit Operations, Banking Operations, or Administrative Processing functions is preferred.
- Familiarity with CRM systems, credit application platforms, or workflow management tools is an advantage.
- Strong problem-solving skills and customer-focused mindset.
- Ability to work independently while collaborating effectively with cross-functional teams.

How We Set You Up for Success:

- Comprehensive onboarding and training on Order-to-Cash processes, systems, and operational procedures.
- Exposure to credit operations, customer onboarding, workflow management, and transaction processing functions.
- Opportunities to develop expertise in business systems, customer support, and operational excellence.
- Collaboration with Sales, Credit, Underwriting, and Customer Operations teams.
- Continuous learning and career development opportunities within Order-to-Cash, Finance Operations, and Customer Support functions.

Work Arrangement: Hybrid (onsite during the first six months)
Shift: 3rd Shift / Night Shift

#LI-HYBRID
#LI-KT1