Night Manager

Job Title: Night Manager
Department: House Operations
Reports To: House Manager
FLSA Status: Non-Exempt
Employment Status: Full Time

Date Revised: October 2, 2026

Job Purpose

In the absence of the House Manager, the Night Manager is responsible for the overall management of the House. This role involves creating a warm and comfortable atmosphere for families and providing support when needed. The Night Manager is directly responsible to the House Manager and is evaluated annually.

Work Hours

Sunday through Thursday, 11:00pm – 7:00am.

Essential Functions

House Management & Operations:

- Manage guest referrals, check-in, and check-out processes.

- Manage guest background check process while on duty.

- Record guest information in the Family Registry database; maintain current data on all guests.

- Maintain professional communication with hospital referral staff and social workers regarding family residency status and the child’s medical status.

- Ensure proper accounting procedures are followed at all times.

- Enforce Ronald McDonald House Atlanta guest rules, expectations, policies, and procedures in a tactful manner.

- Communicate important information regarding guest status to the House Manager promptly and document in Family Registry.

- Foster a hospitable atmosphere, ensuring the well-being and comfort of guest families.

- Maintain a humble, caring, yet professional manner when communicating with guests.

- Accurately complete donor forms for all in-kind donations received while on duty, assist in writing thank-you notes for donations under $500, ensure accurate entry into Raiser’s Edge, and send them to the Administrative Office for processing and storage.

- Have a flexible schedule, able to work mornings, nights, and weekends as needed.

- Assist the House Manager with inventory management and communicate any House needs.

- Answer phones and respond to phone requests and texts within two hours.

- Understand and maintain up-to-date knowledge of Ronald McDonald House Atlanta Operations Policies and Procedures.

- Act as a spokesperson for tour groups, when necessary, respond to inquiries, supervise service projects, and promote awareness of the Ronald McDonald House Atlanta mission and objectives.

- Keep the work area neat and well-organized.

Facilities Management:

- Perform routine facility inspections and maintain updated maintenance records in Family Registry.

- Ensure the environment is kept neat and clean at all times.

- Adhere to health & insurance safety standards required for Ronald McDonald House Atlanta.

- Supervise House cleaning or maintenance tasks as directed by the Facilities Manager.

- Conduct emergency repairs when necessary.

- Keep all storage areas organized and tidy.

- Monitor fire alarms, smoke detectors, and phone systems to ensure they are always operational.

- Handle any emergency maintenance needs during scheduled work time and contact Facilities Manager immediately if needed.

Guest, Donor, and Volunteer Relations:

- Foster positive, professional relationships with all guests, volunteers, and donors.

- Create a hospitable atmosphere, ensuring the well-being and comfort of guest families in a professional manner.

- Enforce house rules, policies, and guest expectations, intervening in a disciplinary manner when necessary.

Qualifications

The ideal candidate for the Night Manager position holds a college degree with relevant coursework. In some cases, equivalent work experience may be accepted in lieu of a formal education.

Experience in volunteer coordination is a plus, but personal volunteer experience is also acceptable. The candidate must have excellent communication, organizational, time management, sound judgment, and problem-solving skills. Additionally, they must handle interactions with families and volunteers tactfully to be successful in this role.

The Night Manager must be dependable, able to work with minimal supervision, and flexible in covering the House during the House Manager's absence, with most schedule changes made in advance. The designated work area for this role is the operations office and/or common areas within the facility carrying out tasks within the scope of the outlined job duties.

Key Competencies

- Compassion, empathy, and tact

- Leadership and team collaboration

- Initiative and flexibility

- Accountability and professionalism

- Attention to detail and organizational skills

- Guest-focused approach

Working Conditions & Physical Demands

- Sits at desk 30-40% of the day.

- Near visual acuity is essential for reading.

- Talking and hearing are essential for communication.

- Able to lift and transport up to 50 pounds.

- Physically able to climb stairs and perform small maintenance tasks as needed.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to revise or amend duties as needed due to business necessity or organizational changes.

Benefits:

We are proud to offer comprehensive coverage for our full-time employees. The following benefits are provided with  premiums covered at 100% by the company for employees only coverage :

- Medical Insurance

- Vision Insurance

- Dental Insurance

- Long-Term Disability Insurance

- Life Insurance

Additional benefits include:

- Paid Time Off (PTO)

- 11 Paid Holidays Annually

- 403(b) Retirement Plan

- Cell Phone reimbursement