IT Administrator Support (m/f/d)

Are you passionate about IT and looking for a diverse challenge in an innovative, international environment? As an IT Administrator Support (m/f/d), you will play a key role in ensuring smooth IT operations. By handling IT and OT requests and collaborating with various departments, you will contribute to the stability and availability of our wind energy assets worldwide.

YOUR RESPONSIBILITIES

- Analysis and resolution of 2nd-level incidents and service requests, including escalation to the appropriate specialist teams when required

- Root cause analysis and sustainable problem resolution through structured troubleshooting in IT, OT, network, and system environments

- Creation, maintenance, and quality assurance of knowledge base articles to support global service operations

- Acting as the central point of contact between end users, business departments, and technical teams

- Prioritization of incoming requests and ensuring transparent communication regarding ticket status and progress

- Coordination of cross-functional topics and collaboration with international teams to implement technical solutions

- Contributing to the stability of our global wind energy assets and the continuous improvement of support, service, and ticketing processes

YOUR PROFILE

- At least one year of professional experience in IT support, IT service desk, or a comparable role

- Solid knowledge of networking technologies and hands-on experience with network hardware, TCP/IP, routing, and switching

- Initial experience working with SQL databases and a good technical understanding of database structures

- Knowledge of virtualization technologies is considered an advantage

- Good written and spoken German and English skills

- Team-oriented mindset with a willingness to actively share knowledge and collaborate on solutions

- Experience with ticketing systems as well as knowledge of Linux/Windows environments, authentication solutions, or troubleshooting tools is an advantage

YOUR BENEFITS

Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.

#GreenerFuture : Shape a sustainable future with us – your work makes a real contribution to the environment.

#Flexibility: Work-life balance is important to us – we offer flexible working hours, various working time models, and up to 8 days of mobile work per month.

#Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.

#CareForTomorrow: With our company pension scheme, you secure a financial advantage for the future – complemented by the option of occupational disability insurance.

#Health : Your health matters to us – benefit from health days, company sports activities, office yoga, and free support from the pme Family Service.

#Holiday: We offer you 30 days of vacation per year based on a full-time position, plus December 24th and 31st off.

#OneCompany : Stronger together – with over 10,000 employees from 95 nations, we promote an international and collegial corporate culture.

#CorporateBenefits: Saving made easy – enjoy attractive discounts on travel, tech, and much more.

*Some offers may vary by location

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.

Severely disabled applicants and applicants of equal status will be given special consideration in the event of equal suitability.

The position can be filled on a full-time basis or through alternative working time arrangements.