About this role
You are a motivated leader with strong operational knowledge and a passion for hospitality. You understand the importance of smooth front office operations, teamwork, and exceptional guest service. If you enjoy problem solving, leading teams, and creating a welcoming environment, keep reading.
The Role
As the Front Office / Operations Manager, you oversee daily front office operations and support overall hotel functions. You help manage the guest experience, ensure efficient workflow, and assist department leaders with staffing, training, and performance. You are a visible leader who helps maintain service standards and operational excellence.
What You Will Be Doing
Oversee daily front office operations including check ins, check outs, and guest service
Support staffing, scheduling, training, and coaching of front desk and guest service teams
Assist with service recovery and resolve guest concerns professionally
Maintain accuracy in billing, reporting, and cash handling procedures
Coordinate with housekeeping, engineering, and other departments to ensure smooth operations
Ensure compliance with hotel policies, brand standards, and safety requirements
Assist with inventory, supplies, and operational needs
Support leadership with performance reviews and team development
Act as Manager on Duty as scheduled
Help maintain a positive, professional, and service oriented environment
Why You Will Love It Here
Competitive pay and benefits that support your life inside and outside the hotel
Leadership role with daily operational impact
Opportunities to grow in hotel management and operations
A collaborative team environment where your leadership matters
Ready to Join the Team
If you are ready to support hotel operations, lead a strong front office team, and create excellent guest experiences, we would love to meet you.
Apply now.
EOE
Qualifications
What Makes You You
Previous hotel front office or operations leadership experience preferred
Strong communication, leadership, and customer service skills
Professional, reliable, and able to lead by example
Organized and capable of managing multiple priorities
Comfortable with hotel systems, reporting, and operational tools
Positive attitude and passion for hospitality
Must be flexible to work any shifts, including holidays and weekends