Operations and Hires Officer

About the role

We’re looking for an Operations and Hires Officer to play a key role in the smooth, safe and welcoming operation of the Mulryan Centre for Dance. You’ll work across a varied mix of commercial hires, events and day-to-day building operations, providing a professional and responsive service to colleagues, visitors and clients.

If you are looking to develop your Front of House and customer service skills or expand your career into hires and operations logistics, then this is the right opportunity for you.

Your main responsibilities as Operations and Hires Officer will include:
- Support the smooth and safe operation of all activity at the Mulryan Centre for Dance (MCD).
- Provide operational support for external hires and events at the Mulryan Centre for Dance, including dance, theatre and music rehearsals, receptions, dinners, filming, meetings and conferences.
- Manage internal administration for hires, including collating client risk assessments and health and safety documentation, coordinating internal resources, and communicating key information to relevant teams.
- Provide a welcoming, approachable and informed first point of contact for colleagues, visitors and members of the public, helping everyone using MCD to have a positive experience.
- Act as a responsible keyholder, first aider and fire marshal, and fulfil the role assigned under ENB procedures during an evacuation or serious incident.
- Build positive and effective working relationships with colleagues, clients, contractors, suppliers and other stakeholders.

Key Selection Criteria

- Experience in building operations or a related area, such as front of house, commercial hires, events or venue management, in a customer-facing role.
- Experience of operational planning, hire coordination or event logistics.
- Ability to understand the varied requirements of working in the performing arts or cultural sector and the practical requirements for the successful delivery of artistic productions.
- Professional and confident manner, with a high standard of customer care and responsiveness.
- Ability to build positive working relationships with colleagues and a wide range of internal and external contacts.