OPS EMPLOYMENT PROGRAM SPECIALIST - 40090112

Requisition No: 885893

Agency: Commerce

Working Title: OPS EMPLOYMENT PROGRAM SPECIALIST - 40090112

Pay Plan: Temp

Position Number: 40090112

Salary: 20.70

Posting Closing Date: 10/26/2026

Total Compensation Estimator Tool

JOB TYPE: FULL TIME / OPS

POSITION LOCATION: TALLAHASSEE, FL (relocation benefits are not available for this position)

OPS EMPLOYMENT PROGRAM SPECIALIST

SPECIAL DEPUTY

This position will be used for multiple vacancies.

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

This position is responsible for handling intake of appeals documents and correspondence, including examining, researching, and docketing appeal requests, handling customer service tasks as well as general office procedures such as scanning, printing, and handling telephone calls. This position ensures appeals documents are added to the case system or other appeal databases, and/or routes documents to the appropriate unit or person for handling.

This associate examines, analyzes, and reviews complex appeals to determine whether an appeal meets criteria and should be docketed or returned for additional action. Is responsible for recognizing multi-claimant appeals and ensuring that these are properly handled in accordance with federal guidelines. Manages inventory to prioritize workload. Is responsible for reviewing and docketing cases for appeals hearings. Organizes files and documents and inputs documents and information into the case management system. Reviews and processes incoming correspondence such as mail, email, and fax, and handles telephone calls. Communicates with claimants, employers, and other DEO associates to determine proper routing of hearing documentation and appeal requests. Responsible for determining priorities in making decisions to alleviate bottlenecks in the workflow. Responsible for using independent judgment to assist and advise in unusual or irregular appeals. Effectively researches so that necessary documents and information is added to the case management system.

Works in close conjunction with district appeals offices to expedite the distribution of correspondence. Acts as a liaison between the district offices and all areas of the reemployment assistant program. Responsible for ensuring incoming telephone calls from claimants, employers, accountants, attorneys, and other parties at interest will be referred to employee for action when technical assistance is needed above the knowledge and expertise of the employee receiving the telephone call.

This position also serves as case manager for all appeal hearings, to include researching determinations and claims to ensure that the correct issues are appealed and docketed, as well as making sure that necessary documents are included in the case folder for scheduling purposes. Manage scheduling for all Appeals referees and ensure timeliness of hearings.

Responsible for assisting with training and developing and implementing process changes, as assigned. Examine, analyze, and review complex appeals to determine whether an appeal meets criteria and should proceed or be returned for additional action.

Prepares reports and data analysis requested by the Bureau Chief of Appeals, the OMC Manager, or Benefits Program Supervisor/Analyst. Assists in the quarterly federal review as directed.

Maintain a broad knowledge of state and federal appeals criteria.

Required Knowledge, Skills, and Abilities:

- Knowledge of Reemployment Assistance Appeals process.

- Ability to understand and apply applicable State and Federal rules, regulations, policies, and procedures for problem solving, research and analysis.

- Ability to communicate effectively both verbally and in writing, including comprehension and integration of information.

- Ability to problem-solve and be attentive to details.

- Ability to organize and prioritize.

- Ability to assist the public in a tactful and courteous manner.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

- Duties and responsibilities of this position must be performed at the official work site of the Department.

Preferred :

- At least 6 months with the Reemployment Assistance Appeals Department.

- Experience using technology in an office setting.

Pay:

$20.70

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

The Work You Will Do:

This position serves as case manager for all appeal hearings, to include researching determinations and claims to ensure that the correct issues are appealed and docketed, as well as making sure that necessary documents are included in the case folder for scheduling purposes. Manage scheduling for all Appeals referees and ensure timeliness of hearings.

Prepare required reports, such as time distribution, case status, and any other required reports and data analysis requested by the Bureau Chief or the OMC Manager regarding the management of the hearing case folders, , as well as provide feedback to the Bureau Chief and OMC Manager regarding common issues identified in Adjudication determinations. Respond, either orally or in writing, to office staff requests concerning the status of case documents, timely read and analyze determinations from adjudication level and is responsible for compiling and timely uploading of all relevant hearing documents. Participate in providing input for local and state-wide training programs regarding evidentiary issues. Assist the OMC Manager in all tasks as assigned in reference to maintaining case production and performance for hearings scheduled.

Review all appeals prior to hearing; ensuring accuracy of determination, documents submitted by parties, and completeness of evidence. Review the incoming appeals docketed and advise the Administrator and Referee Supervisor of trends in the outgoing work.

Examine, analyze, and review complex appeals to determine whether an appeal meets criteria and should proceed or be returned for additional action. Maintain a broad knowledge of state and federal appeals criteria.

Perform other related work as required.

The Difference You Will Make:

As an Employment Program Specialist, you will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

- Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.

- Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.

- Provides information clearly, accurately, and succinctly; and exhibits good listening skills.

- Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.

- Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. T allahassee is a mid- sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

- Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources ( https://talgov.com/ )

- Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).

- Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

- Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options+
( health, life, dental, vision, and other supplemental option )

* Ongoing comprehensive training provided

* Career Growth

* Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.