About this role
Work Location Type: Hybrid
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com .
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
PRIMARY FUNCTION
To manage, control and drive the proper account structure (“Hierarchy”) for up to 600 new accounts daily and the ongoing maintenance of 300 existing accounts daily. This involves the continuous investigation and research designed to mitigate risk, managing exposure and drive top line sales growth and profitability.The Hierarchy Specialist must work in partnership with the following business partners including but not limited to the following:
Customers, Credit, Collections, Customer Information, Sales, Sales Coordinators, Billing, Accounts Receivable, and Fraud. Coordinate with and manage these cross-functional resources to enhance the customer experience and resolve credit issues resulting in well informed business decisions that significantly affect customer relationships and economic earnings.
MAIN DUTIES AND RESPONSIBILITIES
- Accountable for the structural integrity of customer Hierarchies and providing superior service per department guidelines.
- Uncover Hierarchy discrepancies within the daily NAR supported through investigations with Dun & Bradstreet, Company Websites and other credit data providing sources.
- Provide Hierarchy management, analysis and updates on extended terms projects (up to 25 per month) while preserving the integrity of Customer Master Files.
- Ensure corporate compliance of Hierarchy standards through detailed trainings and audits.
- Thorough analysis and proper endorsement on all Deactivations and Reactivations for customer accounts.
- Correlate with business partners on existing Hierarchies while working in unison with Sales, Customer Information teams to ensure the proper validation process is completed.
- Research and validate Hierarchy framework which includes but not limited to payer accounts, credit accounts, terms, and representative ID’s to ensure certainty on mass creates of accounts, large projects and extended terms projects
- Understand the complexities of multiple business entities from single proprietors to Fortune 500 corporations including hierarchy, legal entity, and account setup.
- Handle bankruptcies by reviewing a customer’s hierarchy structure in time to file a reclamation with the courts and file an outstanding balance claim
- Review customers to be re-opened from post-bankruptcy proceedings
- Expand and retain relationships with CMs and Sales to partner as a Hierarchy resource for the entire customer relationship.
- Understand Grainger’s core business model, performance drivers and how to apply best practices.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
- Undergraduate degree in a business-related field or equivalent experience preferred.
- Minimum of 1-3 years of experience in finance, credit, collections, or process resolution required.
- Ability to work concurrent projects and daily responsibilities in a time sensitive environment.
- Ability to work effectively and develop relationships with all levels of management.
- Demonstrated written/oral communication skills.
- Other attributes and competencies include results driven, customer focused, decisive, creative, and agile.
- Ability to work independently while developing relationships with all, while also being self-directed, customer focused, creative, possess technical literacy, as is results/goal driven.
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.