Service Manager

At Horwitz, we don’t just offer jobs—we build careers. For over 100 years, we’ve been a leader in HVAC, plumbing, electrical services, delivering exceptional service while fostering a supportive and innovative workplace. Joining our team means working with passionate professionals in a culture built on safety, accountability, professionalism, motivation, curiosity, and a can-do attitude.

We’re committed to your growth with training, mentorship, and advancement opportunities. Along with competitive benefits—you’ll be part of a company that values its employees and makes a positive impact in the community. Join Horwitz and become part of a legacy of excellence and opportunity.

Key Responsibilities :

These responsibilities generally describe the nature of the position and may not be all inclusive:

- Full accountability of the service P &L

- Lead the service division's strategic approach including service growth strategy, sales strategy and annual planning .

- Lead the Service team managers.

- Build and maintain strategic customer relationships to support retention, growth, and long-term business development.

- Build and develop the Service leadership team, including succession planning, talent development, and organizational capability.

- Collaborate with internal departments to ensure smooth project execution.

- Analyze financial performance and implement strategies to meet business goals.

- Maintain an effective pricing structure.

- Identify opportunities for growth and targeted customer strategies.

- Identify and support process improvements and organizational structure .

- Perform other duties as assigned

- Conduct yourself in accordance with Horwitz core values: Safe, Accountable, Professional, Motivated, Can Do and Curious.

- Get better every day.

Skills and Abilities :

- Strong leadership and communication skills .

- Ability to hold employees accountable while maintaining positive working relationships.

- Strong organizational and problem-solving skills.

Education and Experience:

- 5+ years of experience in HVAC service industry

- 2+ years of experience in a managerial or leadership role within the HVAC service industry

- Demonstrated experience in business development, strategic planning, and P&L management.

- Strong understanding of sales and marketing strategies in a service-oriented industry.