About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Costa d'Este Beach Resort & Spa is a luxury resort located in Vero Beach, Florida. The resort's rooms and suites are spacious and luxuriously appointed, with many offering stunning views of the ocean or the pool. Costa d'Este Beach Resort & Spa is the perfect place to relax and rejuvenate on Florida's beautiful Treasure Coast. The resort's stunning location, luxurious accommodations, and endless amenities make it a popular destination for couples, families, and groups of friends.
What you will have an opportunity to do:
We are looking for a highly motivated, customer focused Expo/Server Assistant to join our team! This position serves as the communication link between the culinary and service teams, ensuring all food orders are prepared accurately, plated to established standards, and delivered to guests in a timely manner.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your Expo Role:
- Coordinate the flow of food from the kitchen to service staff across multiple dining outlets.
- Review and organize incoming orders to ensure accuracy and timely preparation.
- Ensure all menu items are prepared according to recipe, presentation, and quality standards.
- Communicate order modifications, special dietary requests, and guest preferences to culinary and service teams.
- Prioritize food delivery based on service needs while maintaining proper temperature and quality.
- Monitor ticket times and alert culinary leadership of delays or service bottlenecks.
- Assist chefs and line cooks by organizing and garnishing plates when necessary.
- Verify completeness of orders before releasing them for service.
- Maintain clear and professional communication with restaurant managers, chefs, servers, banquet staff, and in-room dining personnel.
- Support banquet and special event operations by coordinating large-volume food service.
- Ensure adherence to food safety, sanitation, and resort operating standards.
- Keep expo stations clean, organized, and stocked throughout shifts.
- Assist with opening, closing, and side work duties as assigned.
Your S/A Role:
- Be thoroughly familiar with the menus, ingredients, and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.
- Has a thorough knowledge of the room layout and the property in general. Is knowledgeable about the hotel and its amenities.
- Collects orders from the kitchen, ensuring they have been prepared correctly; and promptly and efficiently deliver to the guests.
- Assists with the clearing tables as needed. Reset with proper linen, china, silver and glassware.
- Be thoroughly familiar with all standards of proper service etiquette and will practice these standards throughout the guests dining experience.
- Consistently delivers courteous, professional service.
- Maintains high standards of cleanliness (personal appearance, equipment, and facility) always.
What are we looking for?
- The ideal candidate has an engaging and welcoming personality and a passion for creating an exceptional experience for all guests.
- Must be able to work under pressure in a fast-paced environment
- Must have excellent communication skills
- Must be able to work evenings, weekends, and holidays.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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