Director Special Events

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes , which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .

Who are we hiring?

The Director, Live is responsible for booking all special events across our venues. This role will be responsible for all aspects of the booking process, including identifying artists and events, coordinating with internal departments, working with promoter and industry clients, suggesting proper scaling, assisting with the creation of show estimates, budgets and forecasts, and overseeing the final settlement process for events. This role will also focus on strategy, project management and operations, and requires a high level of attention to detail, prompt and clear communication skills, teamwork focus, analytical problem-solving ability, and an orientation toward execution.

The Director will work with existing clients and will also seek new business opportunities, while developing and maintaining relationships with a diverse and complex client base. The Director will participate in the development and implementation of ad plan, creative, PR and group sales plan, ticketing builds, holds, pulls and discounts. This position is also responsible for managing all on-site / activation needs and research and analysis per market to stay competitive.

What will you do?

- Project manage tasks from ideation to execution; responsible for all aspects of the booking process from start to finish.

- Identify and pursue new business opportunities to grow the special event portfolio, including sourcing new promoters, artists, and event partners and converting leads into booked events.

- Maintain & update active event files, tracking progress of estimates, contracts, insurance, ticket sales, and production logistics.

- Regularly conduct external research and stay current on industry and marketplace trends, translating findings into booking decisions that capitalize on emerging demand and audience interest.

- Oversee and maintain budget accuracy from initial cost estimates through final settlement maximizing AOCF opportunity

- Work as a liaison to cross functional groups across the company, including but not limited to Live Bookings team, Marquee Events, Marketing, Partnerships, Finance, Legal, and PR..

- Facilitate communication between MSGE and promoters of events, including production-related needs and issues, and ancillary/sponsor needs.

- Oversee, supervise and execute the implementation of all event needs to ensure client satisfaction and retention including: venue walk-through and meetings, production and décor requirements, catering needs, staffing requirements (front and back of house), ticket scaling and sales, PR, Creative and Group Sales.

- Manage post-production wrap-up and coordination, correspondence, etc.

- Develop and maintain high-level artist and brand relationships across all industries and categories; build and maintain a pipeline of prospective business, leveraging industry relationships and market research to drive booking revenue.

- Negotiate artist / event deals along with MSGE legal

- Manage production costs and maximize event Attend P&L meetings with Facilities and Finance.

- Responsible for developing and implementing top business initiatives by ensuring successful planning, execution & roll-out to accelerate growth and efficiencies across the Live organization.

- Implement short and long-term programs and processes to optimize department workflow.

- Organize and facilitate meetings as necessary (e.g., creating agendas, taking notes and action items, drafting correspondence, and following up to see action items through to completion).

- Role includes the negotiation of contracts and financial terms as well as oversight over all aspects of event implementation to ensure client satisfaction and retention; work closely with legal department in the preparation, administration, and execution of event contracts

- Lead and develop a high performing team by fostering a culture of accountability, collaboration, and continuous development while setting clear expectations, coaching, and driving exceptional performance and engagement.

- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

- 7-10 years’ experience booking and managing a venue event calendar

- Extensive knowledge of all music, comedy and entertainment genres

- Extensive knowledge of and visibility within the artist/agent/manager community

- Must be comfortable working in a 24/7 environment. Must have on site management presence at the venue, particularly on event days.

- Strong marketing background and creative resources

- Our candidate will be a dependable, highly efficient, and reliable problem-solver who is comfortable navigating new and / or time-sensitive situations and exercising discretion related to confidential materials and company information.

- Excellent organizational and management skills

- Must be highly organized with the ability to multi-task various projects while working with cross-functional teams; must have strong teamwork mindset and excellent leadership skills.

- Proficient in Outlook, Excel, PowerPoint and Word

#LI-ONSITE

Pay Range $147,000 — $185,000 USD
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.