Associate Director of Case Management (Enrollment Management and Student Affairs)

We are seeking an  Associate Director of Case Management  who will provide proactive, non-clinical support to nursing students experiencing physical or mental health challenges, financial hardship, social adjustment concerns, or other personal difficulties that may affect their wellbeing and academic progress. Serving as a central point of contact and coordinator of care, the Associate Director identifies student needs, connects students with appropriate campus and community resources, and collaborates with faculty, staff, and administrators to support student retention, success, and overall wellbeing.

This is not a clinical position. The Associate Director does not provide therapy, counseling, or medical treatment, but instead serves as a case manager who assesses needs, coordinates referrals, and helps students navigate institutional and community systems of support.

This position also manages crisis/emergency support pertaining to nursing graduate students who are on site or remote (such as incidents of suicide attempts, death and accidents, significant lab or classroom disruptions, significant behavioral issues, criminal activity, sexual assault, and medical emergencies) by facilitating care/interim measures through appropriate campus partners (Student Well-being, Health and Wellness Center, Campus Security, Title IX Coordinator, Disability Services, Office of Institutional Equity, University Administration, Student Conduct, SEAM, Academic Advising, and the Office of International Services, etc.). While strong, supportive relationships may develop with students, the Associate Director does not engage in individual therapeutic relationships.

Specific Duties & Responsibilities

Case Management & Student Support

- Serve as the primary case manager for students facing personal, health-related, financial, or social challenges that impact their wellbeing or academic performance.
- Conduct intake meetings with students to assess needs and develop individualized support plans.
- Provide follow-up support and monitor student progress, adjusting support plans as needed.
- Maintain accurate, confidential case files and Maxient documentation in compliance with FERPA and applicable privacy regulations.

Resource Coordination & Referral

- Connect students with appropriate on-campus resources (counseling and psychological services, disability services, financial aid, academic advising, etc.) and off-campus community resources (healthcare providers, housing assistance, food security programs, financial counseling, etc.).
- Build and maintain relationships with campus partners and community-based organizations to ensure effective referral pathways.
- Serve as a liaison between students and university offices (e.g., Registrar, Financial Aid, Student Disability Services, OIE, Housing) to coordinate accommodation and support Crisis Response & Risk Management.

- Respond to students in distress or crisis, providing initial support and connecting them with appropriate emergency or clinical resources.
- Participate in the university's Behavioral Intervention/Students of Concern team or equivalent, providing case updates and collaborating on response plans.
- Identify at-risk students proactively through outreach, faculty referrals, and early alert systems.

Collaboration & Institutional Support

- Partner with faculty and program directors to support students balancing academic demands with personal challenges, including clinical rotation and practicum considerations.
- Provide guidance to faculty and staff on how to recognize and appropriately refer students in need of support.
- Contribute to the development and delivery of training, workshops, or outreach programming related to student wellbeing, resilience, and help-seeking behavior.
- Assist in the development and continuous improvement of case management policies, procedures, and protocols

Data & Reporting

- Track case management trends and outcomes to inform program development and resource allocation through Maxient.
- Prepare regular reports for Student Affairs leadership on case volume, trends, and program effectiveness.
- Contribute to assessment and accreditation efforts related to student support services.

In addition to the duties described above

Outreach & Mission Advocacy

- Help to support the SON Student Affairs Diversity, Inclusion, and Equity (DEI) initiatives.
- Represent Student Affairs at University and SON events.
- Prepare presentation slides and communication.

Program Development & Event Planning

- Engage fully in the preparations for, and hosting of, monthly Student Affairs programs: the Student Involvement Fair, Orientation, Peer Navigator Program events, SON Student Organizations/Hopkins Groups Trainings, and any Student Affairs initiatives.
- Support student orientation efforts by developing, promoting, and facilitating presentations or sessions related to student wellbeing, help-seeking, mental health resources, and available support services; collaborate with the orientation team as needed to ensure students are connected to relevant campus resources.

Process Management

- Monitors and responds to the designated case management email inbox daily, triaging student inquiries, providing appropriate information, referrals, and timely follow-up.
- Writes, maintains, and shares role-relevant standard operating procedures and policies, and supports with the ongoing development of the student staff handbook for the Student Affairs office.

SON Community Support

- Create and implement trainings for students, faculty, and staff regarding relevant supportive services.
- Participate in Case Manager Community of Practice meetings.
- Identify and communicate resources for remote student populations.

On call or non-standard work hour requirements

- Applicant must have flexibility for evening and weekend crisis management, and programming/events.

Minimum Qualifications

- Master's Degree in a relevant field (e.g., Social Work, Counseling, Higher Education/Student Affairs, Public Health, or related discipline)

- Three years of related experience.
- Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

- Demonstrated ability to work with individuals experiencing mental health, financial, social, or personal challenges.
- Strong knowledge of community and campus referral resources, or demonstrated ability to quickly build such networks.
- Excellent interpersonal, communication, and crisis-response skills.
- Strong organizational skills and ability to manage a caseload with competing priorities.
- Sound judgment in handling sensitive and confidential information.
- Working knowledge of FERPA and other applicable privacy and higher education regulations.
- Licensure or certification in social work or counseling (e.g., LMSW, LCSW-C, LCPC, LPC).
- Experience working in a graduate or professional school setting, ideally within nursing or another health professions program.
- Familiarity with the unique academic, clinical, and licensure-related pressures faced by nursing students.
- Experience with case management software or student information systems, such as Maxient or Advocate.
- Experience serving on or supporting a behavioral intervention/students of concern team.

Classified Title: Assoc Dir Student Outreach & Support 
Job Posting Title (Working Title): Associate Director of Case Management (Enrollment Management and Student Affairs)   
Role/Level/Range: ACRP/04/MD  
Starting Salary Range : $57,195 - $100,040 Annually ($78,620 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule : Monday - Friday 8:30 - 5:00 (includes some evenings and weekends) 
FLSA Status: Exempt 
Location: Hybrid/School of Nursing  
Department name: Enrollment Management & Student Affairs  
Personnel area: School of Nursing