Sr. Revenue Cycle Transformation Manager – Oncology

Sr. Revenue Cycle Transformation Manager – Oncology aligns with Oncology leadership strategy and drives execution to optimize the front-end revenue lifecycle within a specialty diagnostic laboratory environment. As a highly influential individual contributor, this role partners across operational, commercial, and technology functions to improve order accuracy, turnaround times, clean billables, and overall workflow performance. Leveraging automation, AI, advanced analytics, system integrations, and process redesign, this leader identifies and implements innovative solutions that enhance scalability, operational efficiency, collectability, and customer and patient experience across the revenue lifecycle.

This position is an individual contributor role with significant cross-functional influence and no direct people management responsibilities.

Essential Duties & Responsibilities

1. Order & Demand Management

- Evaluate and optimize order intake, demand management, and accessioning workflows to improve accuracy, completeness, and processing efficiency.

- Identify opportunities to streamline ordering processes through automation, digital tools, AI-enabled workflow solutions, and system integrations.

- Reduce order exceptions, manual intervention, and processing delays.

- Partner with commercial, client, and operational teams to improve order quality and downstream workflow performance.

- Develop metrics and monitoring processes that improve first-pass order accuracy and turnaround time performance.

2. Client Services

- Partners with Oncology leadership to enhance client onboarding, inquiry management, issue resolution, and service delivery processes.

- Analyze workflow bottlenecks and implement technology-enabled improvements that improve responsiveness and customer satisfaction.

- Standardize operational processes and service models across client-facing functions.

- Drive automation opportunities that reduce manual effort while improving quality and consistency.

3. Clinical Review

- Assess and optimize clinical review workflows to improve efficiency, consistency, throughput, and quality.

- Collaborate with laboratory, medical, and operational stakeholders to improve review processes and escalation pathways.

- Leverage analytics and automation to support prioritization, workload balancing, and exception management.

- Identify opportunities to reduce turnaround times while maintaining quality and compliance standards.

4. Patient Services & Patient Financial Counseling

- Align with Patient Services to identify and Improve patient engagement workflows related to benefits investigation, financial counseling, coverage education, and service support.

- Partner with operational teams to enhance transparency, communication, and the overall patient experience.

- Evaluate and implement technology solutions that improve workflow efficiency and patient access to information.

- Utilize analytics to identify barriers, trends, and opportunities for process improvement.

5. Billables Integrity & Billing Hand-off

- Ensure operational processes consistently produce complete, accurate, and clean billables for downstream billing and reimbursement teams.

- Identify root causes of billable defects, rework, and preventable billing exceptions.

- Collaborate with operational and technology teams to improve data quality, workflow controls, and process standardization.

- Develop process improvements that strengthen revenue integrity and increase first-pass billable readiness.

6. Collections Partnership (Market Access, Payor Policy & Contracting)

- Partner with Reimbursement, Billing, Market Access, and Contracting teams to identify upstream opportunities that improve coverage, collectability, and reimbursement success.

- Analyze trends related to payor requirements, coverage policies, authorization workflows, and contracting impacts.

- Develop and facilitate cross functional implementation of operational improvements that reduce reimbursement barriers and prevent avoidable downstream collection challenges.

- Support implementation of technology and workflow solutions that improve coordination across operational and reimbursement functions.

7. Analytics & Continuous Improvement

- Align with Oncology and Corporate IT to establish operational performance dashboards and KPI frameworks across the revenue lifecycle.

- Utilize analytics, predictive modeling, and AI-enabled insights to identify risks, trends, and optimization opportunities.

- Lead and engage key Oncology talent in continuous improvement initiatives utilizing Lean, Six Sigma, and process excellence methodologies.

- Measure and communicate the impact of transformation initiatives through operational, quality, productivity, and financial outcomes.

- Drive an enterprise culture of innovation, accountability, and continuous improvement.

Education & Experience

Required

- Bachelor's degree in Business Administration, Finance, Healthcare Administration, Operations Management, Information Systems, Healthcare Informatics, Engineering, or related discipline.

- 7+ years of experience in diagnostic laboratory operations, specialty laboratory services, revenue lifecycle management, client services, order management, patient services, business operations, or process transformation.

- 3+ years of experience leading large-scale operational improvement, workflow redesign, automation, or technology transformation initiatives.

- Demonstrated success improving operational performance through analytics, process optimization, and technology enablement.

- Experience supporting revenue lifecycle functions from order intake through billing hand-off.

- Experience leading enterprise process architecture, workflow modernization, or operational excellence programs.

Preferred Certifications

- Lean Six Sigma Green Belt or Black Belt

- Project Management Professional (PMP)

- Certified Business Process Professional (CBPP)

- Agile or Scrum Certification

The annualized base salary range for this role is $125,100 - $208,500 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Why Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

If you have the right skills and experience, apply today!

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