IT Support Specialist

Nexstar Media Group, Inc. – Springfield Broadcast Hub Location: Springfield, Massachusetts

Department: Broadcast Hub Operations & Technology

Position Type: Full-Time

Position Summary

Nexstar Media Group is seeking a skilled and motivated IT Support Specialist for our Springfield Broadcast Hub. This position is responsible for maintaining, troubleshooting, and supporting IT systems and network infrastructure within a mission-critical, 24/7 television broadcast operation.

The ideal candidate will have a strong IT background, excellent troubleshooting skills, and the ability to work independently while collaborating with Broadcast Engineering, Operations, Management, and corporate IT to ensure system reliability and operational continuity.

Core Responsibilities

IT Systems Administration & Support

- Install, configure, maintain, and troubleshoot Windows workstations, servers, software, and peripherals.

- Utilize endpoint management solutions, including ManageEngine Endpoint Central (MEC), for security updates, software deployments, scheduled reboots, and patch compliance monitoring.

- Support Microsoft 365, Active Directory, user accounts, access permissions, and Bitwarden password management deployment and ongoing support.

- Perform preventative maintenance, system upgrades, and hardware replacements.

Network & Infrastructure Support

- Work closely with corporate IT to troubleshoot network connectivity, IP addressing, DHCP, DNS, and related infrastructure issues.

- Assist with network infrastructure installation and maintenance, including Ethernet cabling, RJ45 connector termination, and fiber optic cable installation and handling.

- Maintain clean, organized, and professional cable management throughout the facility, including equipment racks, patch panels, and workstations.

- Assist with network monitoring and proactively identify potential infrastructure issues.

Broadcast Engineering Collaboration

- Provide IT support for computer-based broadcast systems, media management platforms, and operational workstations.

- Coordinate maintenance and upgrades with Broadcast Engineering to minimize disruptions to live broadcasting.

- Participate in cross-training to develop familiarity with broadcast technologies and workflows while sharing IT knowledge and technical skills with Broadcast Engineering personnel.

Documentation & System Management

- Maintain accurate IT asset inventories and documentation of system configurations, maintenance activities, and troubleshooting procedures.

- Track system health, patch compliance, and maintenance schedules, providing updates to Management as needed.

- Identify opportunities to improve system security, reliability, and operational efficiency.

Required Qualifications

- Technical degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.

- Working knowledge of Windows operating systems, computer hardware, basic server administration, and networking fundamentals.

- Experience with software installation, patch management, system maintenance, and technical troubleshooting.

- Ability to perform basic Ethernet cabling tasks, including RJ45 connector termination, and ability to work with fiber optic cabling.

- Strong organizational, documentation, and communication skills, with the ability to work independently and prioritize time-sensitive issues.

Preferred Qualifications

- Experience with enterprise endpoint management solutions, particularly ManageEngine Endpoint Central.

- Experience with network monitoring and management platforms such as SolarWinds, WhatsUp Gold, PRTG, or similar solutions.

- Familiarity with Active Directory, Microsoft 365, Bitwarden, Windows Server, Linux, and virtualization technologies.

- Experience installing, routing, organizing, and maintaining structured copper and fiber optic cabling in equipment racks and technical facilities.

- Experience supporting IT infrastructure in broadcast television, telecommunications, or other 24/7 mission-critical environments.

- Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or equivalent technical certifications.

Work Environment & Expectations

- Position is onsite at the Springfield Broadcast Hub.

- Maintain professional technical workspaces and follow established IT security policies, maintenance procedures, and operational standards.

- Work collaboratively with Broadcast Engineering, Operations, and corporate IT teams.

- Maintain flexibility for occasional evening, weekend, or holiday support based on operational requirements.