About this role
JOB RESPONSIBILITIES
Administrative Duties:
Direct clients/patients to the appropriate areas within the agency.
Answer incoming calls, check voicemail, and return messages in a timely and professional manner.
Assist with front desk duties as required, including telehealth, phone, and in-person appointment scheduling, as well as patient reminder calls.
Follow up on no-show and cancelled appointments in accordance with established procedures.
Check patients in for appointments in a timely manner using the correct events in the Electronic Health Record (EHR).
Update patient demographics in agency data systems, including NextGen, Casewatch, Provide, and other applicable systems.
Ensure photo identification and insurance cards are scanned and maintained for all patients, as applicable.
Ensure all required consent forms are signed and scanned into the electronic health record.
Check patients out at the end of their appointment and provide follow-up appointment details.
Provide a Clinical Visit Summary to all patients.
Provide patients with access to the Patient Portal, including patient portal PIN letters, and instruct patients on enrollment for their benefit.
Print and provide information for referrals issued by providers.
Ensure patient documentation is completed accurately and recorded in the appropriate agency database.
Verify patient insurance carrier and coverage prior to the visit and ensure accurate billing information based on the Insurance Verification report, insurance provider portal, Availity, or other approved verification methods.
Respond to correspondence and assigned tasks through the patient portal in a timely and professional manner.
Record and maintain patient health records in agency databases, including NextGen, Provide, and other data systems and/or patient records as required.
Ensure external third-party documentation, including labs, consultations, reports, and related records, is collected and entered into the patients electronic health record through appropriate scanning, tasking of the provider, or resulting of orders in the EHR.
Support patients by anticipating concerns, responding to questions within scope, and maintaining a professional, welcoming reception area.
Monitor office supply inventory, including business and appointment cards, toner, paper, and related materials, and ensure the office remains appropriately stocked.
Fiscal Duties:
Collect co-payments, deductibles, and balances at time of check-in.
Assist the supervisor with follow-up on denials and/or pending claims with third-party payors.
Address and assist in resolving patient billing issues when presented, escalating matters as appropriate.
Quality Assurance/Compliance:
Maintain current completion of all required online training.
Ensure medical operations are performed in compliance with agency policies, procedures, HIPAA requirements, and applicable regulatory standards.
Participate in agency developmental activities as required.
Other duties as assigned.
Culture of Service: 3 Cs
Compassion
Greets internal and external customers, including patients, clients, staff, and vendors, with courtesy, appropriate eye contact, a professional tone, and respectful nonverbal communication.
Listens attentively to internal and external customers, confirms understanding of requests, and provides appropriate options, assistance, or resolution within scope.
Competency
Provides required services by following established protocols and, when needed, seeking additional support to ensure appropriate services are delivered.
Commitment
Takes initiative and anticipates internal and external customer needs by engaging them in the process and following up as needed.
Prioritizes internal and external customer requests to ensure prompt, effective, and professional responses.
Safety:
Ensure proper handwashing in accordance with Centers for Disease Control and Prevention guidelines.
Understands and appropriately performs assigned responsibilities within the Emergency Code System.
Understands and performs assigned responsibilities in the agencys Continuity of Operations Plan (COOP).
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https://info.flclearinghouse.com