Clinical Training Coordinator

Who We Are:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

Benefits Include:

- Monday - Friday Scheduling

- Paid Holidays

- PTO

- Comprehensive Medical, Dental, and Vision Coverage

- 403(b) Retirement with Employer Match

- Training and professional development opportunities

- Work-life balance as a Blue Zones participant

Position Summary

Under the supervision of the Family Medicine Clinic Manager, the Clinical Training Coordinator coordinates and delivers clinical education, onboarding, competency validation, and electronic medical record (EMR) training for Medical Assistants and other clinical support staff throughout Aviva Health.

The Clinical Training Coordinator serves as a hands-on clinical education resource and is responsible for the day-to-day implementation of established clinical training programs. This position provides comprehensive Medical Assistant onboarding and training, supports ongoing staff education and remediation, coordinates clinical competencies, maintains training documentation, and assists with EMR and workflow education.

Working closely with the Family Medicine Clinic Manager, Clinical Supervisors, Lead Medical Assistants, providers, and other organizational leaders, the Clinical Training Coordinator helps ensure staff receive consistent, accurate, and practical education that supports patient safety, regulatory compliance, standardized clinical practices, and effective clinic operations.

Essential Functions:

- Coordinates and delivers the established Medical Assistant onboarding program, including classroom, hands-on, virtual, individual, and clinical instruction.

- Trains new Medical Assistants on clinical workflows, documentation, patient care standards, Aviva Health policies, procedures, and job responsibilities.

- Schedules training activities and clinical experiences to ensure completion of onboarding requirements.

- Monitors trainee progress, evaluates knowledge and skills, validates competencies, and provides coaching or remediation as needed.

- Communicates trainee progress, competency gaps, concerns, and readiness to the Family Medicine Clinic Manager and appropriate leadership.

- Coordinates the transition of trained Medical Assistants to their assigned clinics, Lead Medical Assistants, or preceptors.

- Provides additional training to existing Medical Assistants and supports preceptors and Lead Medical Assistants in maintaining consistent onboarding practices.

- Coordinates and delivers initial, annual, recurring, and as-needed clinical education and competency assessments for Medical Assistants and other clinical support staff.

- Conducts clinical skills training, competency validations, and direct observations within applicable certification and organizational requirements.

- Tracks competency completion, identifies outstanding requirements, and follows up with staff and leadership.

- Develops and updates competency checklists, assessments, training materials, and educational resources.

- Provides targeted education and coaching to address knowledge, performance, documentation, and workflow gaps identified through audits, observations, or leadership feedback.

- Identifies recurring training needs and communicates trends and recommendations to the Family Medicine Clinic Manager.

- Supports staff education related to new or revised clinical procedures, equipment, workflows, and Aviva Health initiatives.

- Provides EMR onboarding and ongoing education for Medical Assistants and other clinical support staff, including system navigation, documentation, task management, and standardized workflows.

- Assists with provider EMR onboarding under the direction of the Family Medicine Clinic Manager.

- Provides individualized EMR coaching and reinforces established documentation standards and workflows.

- Develops and maintains EMR training materials, tip sheets, workflow guides, and reference resources.

- Supports training for EMR updates and system changes, identifying and reporting recurring documentation or workflow concerns to leadership.

- Coordinates daily training activities, calendars, classes, locations, materials, and participant communications based on departmental priorities.

- Maintains accurate, auditable records of training attendance, assessments, certifications, competency completion, remediation, and trainee progress.

- Monitors upcoming and expiring training requirements and communicates necessary follow-up.

- Maintains established curricula, lesson plans, presentations, competency tools, and educational resources.

- Collects participant feedback and assists in evaluating training effectiveness through assessments, competency results, and observations.

- Participates in training-related audits, clinical skills sessions, competency events, and organizational education activities.

- Maintains current phlebotomy certification through an approved nationally recognized certifying organization and demonstrates ongoing clinical competency.

- Serves as a backup phlebotomy instructor, providing classroom instruction, hands-on training, and competency validation as needed.

- Supports phlebotomy education and competency development for clinical staff.

- Serves as an approved National Healthcareer Association (NHA) examination proctor for applicable certifications, including CCMA and CPT, while maintaining required qualifications.

- Maintains BLS instructor credentials as required and assists with instruction, certification, recertification, and scheduling.

- Maintains clinical proficiency through periodic participation in appropriate clinical activities within the scope of applicable certification.

- Collaborates with clinical leadership, providers, Lead Medical Assistants, preceptors, and subject matter experts to identify training needs and ensure education aligns with established standards.

- Supports standardized clinical practices and implementation of new or revised policies, procedures, workflows, equipment, and programs.

- Serves as a clinical education resource and participates in relevant meetings, committees, workgroups, and organizational initiatives.

- Models and reinforces patient safety, professionalism, accountability, HIPAA compliance, infection prevention, and applicable organizational and regulatory requirements.

- Provides an example of accountability by adhering to all Aviva Health policies, procedures, and protocols.

- Travels periodically to other locations to provide onboarding, training, competency assessments, and educational support; utilizes company or personal vehicle.

- Performs other duties as assigned in support of departmental and organizational goals.

QUALIFICATIONS:

- Current Medical Assistant certification through the NHA, AAMA, or NCCT required.

- Current phlebotomy certification through a nationally recognized certifying organization, such as NHA, required.

- Minimum of three years of direct patient care experience as a Medical Assistant required.

- Associate degree in Medical Assisting or a related healthcare field preferred; equivalent education and relevant clinical experience may be considered.

- Valid Oregon Driver's License and acceptable driving record required to perform job-related travel between organizational locations.

- Ability to maintain eligibility to operate an organizational or personal vehicle for job-related travel in accordance with organizational requirements.

- Previous experience in clinical education, staff training, onboarding, precepting, or competency-based instruction preferred.

- Knowledge of Medical Assistant scope of practice, outpatient clinical workflows, and clinical competency standards required.

- Knowledge of adult learning principles and ability to deliver effective classroom, individual, hands-on, written, and virtual instruction.

- Excellent verbal, written, interpersonal, and presentation skills, with the ability to communicate effectively with diverse audiences.

- Proficiency with electronic health records (EHR); experience with Athena EHR preferred.

- Strong understanding of HIPAA, patient privacy, infection prevention, medical ethics, patient safety, and applicable regulatory requirements.

- Strong organizational, time management, and problem-solving skills, with the ability to prioritize multiple responsibilities and meet deadlines.

- Demonstrated professionalism, leadership, reliability, and ability to work collaboratively with clinical staff and leadership.

- Proficiency with Microsoft Office applications, spreadsheets, email, scheduling software, and other computer systems necessary to perform administrative and training responsibilities.

DISCLAIMER:

Employees must be able to perform the essential functions of their position satisfactorily. Aviva Health will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on the operation of the business. To request a reasonable accommodation, please contact the VP of Human Resources or their designee by email.

Ready to join our team? Apply now and take the next step in your career.

Aviva Health is an Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Aviva Health is a Drug-Free Workplace

To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.