IT Manager

JOB MAIN PURPOSE

As an IT Manager, you will support the day-to-day delivery and operation of onsite IT infrastructure and assist with coordinating the broader IT services required across Vietnam. Working with local business contacts, regional infrastructure teams, internal IT service teams and external service providers, you will help ensure that technology services meet operational, security and business requirements.

The role combines hands-on infrastructure support, IT service coordination, stakeholder communication, provider collaboration and continuous improvement, with a focus on service availability, security, user needs and lifecycle activities.

YOUR ROLE & RESPONSIBILITIES

- Serve as a local IT contact for business stakeholders, gather business and user needs, and coordinate with the appropriate infrastructure and IT service teams.
- Maintain effective working relationships with business contacts, internal IT teams, infrastructure teams and service providers.
- Support onsite infrastructure services across areas such as local-area and wide-area connectivity, network equipment, server and hosting infrastructure, infrastructure monitoring and related operational technologies.
- Contribute as an Infrastructure squad member by supporting local connectivity operations, monitoring network availability and performance, coordinating site-level incidents and changes, maintaining network documentation and asset information, and working with regional infrastructure teams and service providers on lifecycle, compliance and service improvement activities.
- Support local infrastructure service delivery and coordinate with other IT service teams and third-party providers to help meet availability, performance, security and user-service expectations.
- Track infrastructure and relevant onsite IT service performance, including SLAs, KPIs and user-impact trends, and follow up on corrective actions where required.
- Assist with the resolution and escalation of infrastructure and cross-service incidents, problems, requests and recurring issues, working with the relevant IT teams to confirm ownership and progress.
- Communicate local infrastructure and broader IT service needs to global and regional IT teams and support coordination between stakeholders.
- Suggest and support improvements to infrastructure reliability, resilience and security, as well as overall IT service quality, user experience and operational efficiency.
- Support the introduction, upgrade and lifecycle management of infrastructure platforms, services and capabilities.
- Participate in infrastructure governance activities and follow relevant company standards, policies and IT requirements.
- Provide operational input on provider performance, service agreements and infrastructure improvement discussions when requested.
- Work collaboratively within a global and matrixed IT organization to support effective infrastructure solutions and coordinated IT services for local business needs.

YOUR KEY SKILLS & QUALIFICATIONS

- Diploma or degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent relevant experience.
- Some practical experience in IT infrastructure support, connectivity, server and hosting services, onsite IT service delivery or a comparable technical environment.
- Working knowledge of enterprise infrastructure technologies, including connectivity, network services, server and hosting environments, monitoring, security controls and infrastructure lifecycle practices.
- Good interpersonal skills and the ability to work effectively with business and IT stakeholders.
- Exposure to working with external IT service providers, including service performance follow-up and issue coordination.
- Basic understanding of IT Service Management principles, service levels and performance measurement.
- Good communication, problem-solving and coordination skills.
- Ability to understand business and user requirements and communicate them clearly to infrastructure and IT service teams.
- Willingness to work within a global and matrixed organization and learn from regional and global teams.
- Awareness of intercultural collaboration and the ability to work across countries, functions and teams.
- Good working command of English.
 
    Application Period: 23 Oct - 10 Nov 2026 Reference Code: 894973     Division: Enabling Functions   Location: Vietnam : Ho Chi Minh City : Ho Chi Minh City     Functional Area: Information Technology   Position Grade:     Employment Type: Regular  Work Time: Standard       Contact Us   Email:      [email protected]