Delivery Coordinator

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

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Service Market Logistics (SML), part of Volvo Group Trucks Operations, serves all brands and business areas by managing and optimizing service parts availability and distribution to secure customer uptime. Through our operations, we provide world class service focusing on delivery precision, quality, continuous improvement, cost efficiency and synergies delivering value all the way to our customers. We embrace innovation and new technologies and work with environmental care and sustainability at heart. Our footprint consists of 40 distribution centers and 3,800 employees worldwide, and we strive for an innovative and diverse workplace, exercising the Volvo Group values with high focus on Customer Success. We are Proud to Deliver. Mh aking a Difference. For People. Every Day.

SML NortAmerica (NA) is a part of SML and has about 1,000 employees across the United States, Canada, and Mexico. We operate the Central Distribution Center in Byhalia, MS as well as Regional Distribution Centers across the NA region.

The Volvo Group culture is defined by a set of five carefully chosen values- Customer success, Trust, Passion, Change, and Performance. These values guide our day-to-day behavior and drive our decision-making at all levels of the organization. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization. Our company values help guide us on that journey.

Purpose

The Delivery Coordinator is first point of contact at CDC Byhalia for deviations on incoming receiving and outgoing shipments, related to lead times and departure precision.

The Delivery Coordinator secures proper escalation of the deviations within the organization and gives feedback after investigation.

Scope and Influence Operational mandate related to escalations on delivery.

Has an influence on delivery performance of CDC Byhalia (Inbound Leadtime & Outbound Departure precision).

Main targets and results:

- First point of contact for deviations on deliveries

- Knowledge to handle as much as possible questions independent

- Escalates in a proper way within organization

- Porvides feedback after investigations of escalation

- Clear view on cost drivers and KPI's, with focus on Delivery performance

- Takes an active role in continuos improvement activities for Delivery Performance

Key responsibilities / accountabilities

- Single point of contact within CDC Byhalia for deviations on deliveries for Mack, VTNA, VCE & Penta

- Secures pro-active communication in case of known deviation

- Takes part in interface meetings with colleagues, partners & customers according to business needs

- Logging of all deviations for further analysis afterward

- First line analysis of recurrent deviations

- Contact with Materials Planning for lead times on incoming receiving

- Contact with Materials Planning / DIP for lead times on outgoing shipments

- Contact with North American Service Center on outgoing shipments

- Contact with North American Service Center for return shipment

- Gives input to Operational Resource Planner regarding elements with impact on workload and/or resources

- Prioritize daily workflow according to company’s need

- Be Proactive and forecast for upcoming projects

- Communicate with appropriate teams on delivery concerns

- Document, update, and follow-up on all Standard Operating Procedures (SOP) to achieve high level of quality

- Run, create & updates reports as needed within various application

- Process confirmation, troubleshoot, resolution, problem-solve

- Safety and environment conscience

- Quality Improvement Tools

- Business understanding

- Implementing maintenance awareness

- Retrieve information and data

- Planning and scheduling

- Trouble shooting

- Data Analysis Reporting

- Perform additional functions as needed

Qualifications / Skills

- Bachelor or equivalate experience

- Knowledge of logistics processes and business acumen

- Customer oriented and strong in building networks

- Putting priorities / sense of urgency

- Passionate by continuous improvement

- Result oriented

- Strong communicative skills

- Quality Improvement Tools

- Communication and Negotiation Skills

- Business understanding

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $83,500 - $103,100 annually, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:  
• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Trucks Technology & Industrial Division hire team players who are ready to create real customer impact. Our decentralized teams work close to our customers, with speed and autonomy, to build what they truly need.
Join us to collaborate on innovative, sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative energy, and together, we’ll turn bold ideas into tangible solutions for our customers and contribute to a more sustainable tomorrow.