Collateral Risk Coordinator

WHO ARE WE : Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

The Collateral Risk Coordinator is responsible for the accurate and timely coordination of real estate valuation and environmental due diligence orders across the organization. This role supports the order process from initial request through final delivery and closeout, including request validation, product confirmation, vendor engagement, pipeline management, operational quality control, and communication with internal stakeholders and external service providers.

The Coordinator maintains accurate order and vendor records, supports departmental service-level expectations, and identifies and escalates issues requiring additional review. The position works closely with department leadership and other Collateral Risk personnel to support consistent and effective collateral risk processes across commercial, residential, and agricultural lending.

WHAT YOULL BE DOING:

- Receive and validate appraisal, evaluation, reconsideration-of-value, and environmental requests from lending business lines; obtain missing property, transaction, access, and supporting information as needed.

- Review order information for completeness and confirm the appropriate valuation or environmental product using established procedures, system rules, department guidance, and assistance from appropriate department personnel as needed.

- Return incomplete or inaccurate requests to the requester for correction and escalate unresolved, unusual, or complex matters through established department channels.

- Enter, maintain, and manage orders within the valuation order management platform from initial request through final delivery and closeout.

- Engage approved appraisers, appraisal management companies, environmental providers, and other vendors using established assignment guidance and automated or manual workflows; obtain bids, fee quotes, and estimated delivery dates when required.

- Monitor the shared order pipeline, vendor acceptance, property inspection status, due dates, and report delivery to support departmental service-level expectations; follow up on delayed or outstanding assignments and escalate service concerns when appropriate.

- Communicate professionally and responsively with producers, production assistants, Loan Operations, underwriting personnel, reviewers, vendors, and other internal stakeholders regarding order status, missing information, timing, and service issues.

- Perform operational quality-control checks to confirm completed reports are associated with the correct orders and that the required products and supporting documentation have been received.

- Maintain approved provider records and credentialing information; follow up on outstanding requirements, verify updated documentation, and complete required system approval steps in accordance with established procedures.

- Support departmental procedures, controls, reconsideration-of-value administration, compliance requests, audits, examinations, system testing, vendor-management activities, and process-improvement initiatives as assigned.

WHAT YOU SHOULD HAVE:

- High school diploma or equivalent; additional education in banking, finance, business, real estate, or a related field is preferred.

- Two or more years of experience in banking, loan operations, mortgage operations, underwriting support, real estate valuation, appraisal coordination, environmental due diligence, or a related financial-services function.

- Familiarity with commercial, residential, or agricultural real estate lending and related appraisal, evaluation, environmental due diligence, or collateral processes is preferred.

- Strong organizational and problem-solving skills, with the ability to manage a high volume of time-sensitive requests accurately and consistently while meeting established service-level expectations.

- Strong customer-service and communication skills, with the ability to work professionally and responsively by telephone, email, and workflow systems with internal stakeholders and external service providers.

- Ability to review information for completeness and consistency, follow established procedures and decision guidance, exercise sound judgment, escalate issues appropriately, and handle confidential information with discretion.

- Proficiency with Microsoft 365 applications and the ability to learn valuation order management, loan origination, workflow, document management, and secure file transfer systems; experience with ValueLink, nCino, Salesforce, Fiserv Nautilus/Director, ShareFile, or MOVEit is preferred.

WHAT WE BRING TO THE TABLE:

- Competitive compensation including base salary, bonus and/or incentive opportunities.

- Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.

- Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.

- Learning and development resources for personal and professional career development, and advancement opportunities.

- Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.

- Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

BASE PAY RANGE:

$55,000 - $75,000 annually

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.