Sr. Director of Software Engineering

Shape the future of financial services at JPMorganChase. Join us to drive innovation, deliver impactful solutions, and lead teams at the forefront of technology.

As a Senior Director of Software Engineering at JPMorgan Chase within Consumer & Community Banking Operations Technology, you will lead multiple technical domains, managing high-performing teams and collaborating across the organization. You will drive strategic platform development, champion industry best practices, and ensure delivery of scalable, resilient, and user-centric solutions. Your leadership will guide the adoption of advanced technologies and frameworks, aligning with the firm’s vision and objectives.

Job Responsibilities

- Leads multiple technology and process implementations across departments to achieve firmwide technology objectives
- Directly manages multiple areas with strategic transactional focus
- Sets and scales multi-department strategy for agentic AI-enabled engineering and SDLC/TLM automation (using enterprise-authorized tools within the work environment) to drive firmwide objectives (speed, scalability, reliability, and cost-to-serve), including portfolio-level standards for AI-orchestrated delivery workflows, release governance, automated test modernization, resilience engineering, and incident response acceleration; establishes guardrails for validation, security, resiliency, traceability, and reuse.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive cross-domain reuse and measurable capacity unlock outcomes across departments.
- Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business
- Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives
- Manages multiple stakeholders, complex projects, and large cross-product collaborations
- Influences peer leaders and senior stakeholders across the business, product, and technology teams

Required qualifications, capabilities, and skills

- Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
- Proven success delivering complex, multi-team programs at scale and on schedule.
- Experience developing or leading large or cross-functional teams of technologists
- Deep expertise across the technology stack: API design (REST, SOAP, gRPC, GraphQL), AWS cloud (EKS, networking, serverless, IAM), CI/CD, container orchestration (Kubernetes, Docker), event streaming (Kafka, Kinesis), CDN, front-end frameworks, observability (Datadog, CloudWatch, SLOs/SLIs), large-scale databases (PostgreSQL, Neo4j, Aurora), security, compliance, and QA automation.
- Experience leading multi-organization adoption of agentic AI-enabled engineering operating models (using enterprise-authorized tools within the work environment), including defining governance (human-in-the-loop decisioning, quality gates), measurement frameworks, and secure handling of sensitive inputs/outputs across teams.
- Deep understanding of responsible AI risk, controls, and resiliency/security expectations at scale, with demonstrated ability to advise senior leaders on safe adoption, portfolio governance, and reuse-first strategies.
- Experience leading complex projects supporting system design, testing, and operational stability
- Experience with hiring, developing, and recognizing talent
- Mastery of modern delivery methodologies (Agile, Scrum, Kanban), with adaptability to context.
- Hands-on coding experience.
- Extensive practical cloud native experience

Preferred qualifications, capabilities, and skills

- Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
- BS/MS in Computer Science, Engineering, or related technical field.