Production Assistant, Live Selling (PM Shift)

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023,  Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

The Role

ThredUp is turning secondhand browsing into a live, shoppable experience. Buyers watch a real person pull real inventory in real time, and we’re building ThredUp Live from the ground up. As a Production Assistant, you’re the hands-on team that makes every show run. Working inside our distribution center, you’ll reserve and stage the inventory, set up the studio, and run the auctions and chat while we’re live. After each show, you’ll hand items back to the DC team for reinduction. You’ll report to the Live Selling and Social Commerce Manager, who sets the strategy, show plan, and direction for the program. You’ll be the steady on-site presence that makes it happen day after day. This is a full-time, on-site role on our PM shift, and it’s a chance to help build a new business line from the start.

In This Role You’ll Get To

- Reserve and stage inventory for each day’s shows, working from the show plan provided by the Live Selling Manager
- Prep the live studio before the first show and reset it between shows so every show starts clean and on time
- Run the auctions during each live show, keeping bidding moving and the pace on track
- Monitor the chat throughout the show, answer viewer questions, and flag requests to the host
- Partner with Live Sellers Hosts and the Live Selling and Social Commerce Manager on show-day decisions, and run show operations on your own on days when the Manager isn’t on-site
- Notify the DC team after every show so items are ready for reinduction
- Track what sold fast, what didn’t, and what viewers asked for, and share it with the Live Selling Manager to help shape the next show
- Flag technical, inventory, or workflow issues quickly so the team can fix them and improve how shows run

What We’re Looking For

- Comfortable and focused through 3-hour live shows, with sustained attention the whole time
- Quick on your feet: you can multitask, handle a fast-moving chat, and stay calm in a live environment
- Strong attention to detail when reserving, staging, and tracking items
- Comfortable in a warehouse environment: on your feet, handling inventory, and moving at a fast pace
- Comfortable with technology and quick to learn new tools, including live selling platforms and chat moderation
- Able to work in ambiguity and adapt as we build a new program and the process evolves
- Good communication and teamwork skills, with the ability to coordinate with Hosts, the Live Selling and Social Commerce Manager, and the DC team
- An interest in fashion, secondhand, and sustainability
- Experience in a distribution center, fulfillment, or inventory environment, or with live selling platforms such as Whatnot or other platforms is a plus
- Demonstrated ability in keeping business, team and customer information confidential
- Role models independent judgment and operates with minimal supervision
- Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders
- Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs

Schedule

- Full-time, on-site at ThredUp’s distribution centers in the Atlanta area (Suwanee, GA)
- PM shift: covering the later show(s) of the day
- A short overlap between shifts for handoff
- Shows run 5-6 days per week, scheduled around peak viewer traffic, so a rotating schedule is required

This role is not eligible for visa sponsorship.

What We Offer:

- 4-day work week, with Fridays off
- Hybrid work environment: 3 days in the office and 1 day remote each week
- Competitive salary (we leverage market data)
- Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
- Employee stock purchase plan
- Flexible PTO (take the time you need) + 13 company holidays
- Paid Sabbatical after 3 years of full time employment
- Generous paid parental leave for new mothers and fathers
- Medical, dental, vision, 401k, life and disability insurance offered
- We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [email protected] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.

Before you go, our legal team wants you to know... You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.