Manager of Rehabilitative Services

SUMMARY

Rehabilitation Services Manager plans and implements the overall rehabilitation function policies, procedures and services. Ensures efficient and effective operations for Audiology, Speech & Language Therapy, Physical Therapy, Occupational Therapy and Nutrition functions.

ESSENTIAL FUNCTIONS

- Plans, organizes, manages, evaluates and controls overall departmental operation. Develops and monitors departmental goals, objectives and key quality indicators and prioritizes in keeping with corporate strategic initiatives

- Develops and monitors departmental goals, objectives, and key quality indicators

- Supervise staff involving interviewing and hiring, training and performance evaluation

- Acts as primary liaison in the development, maintenance and monitoring of operational relationships related to the provision of durable medical equipment, orthotics/prosthetics and off-site therapy services

- Coordinates program development, including development of new service lines. Identifies potential revenue contract opportunities related to the provision of rehab services and provides input to the negotiations process as applicable, in collaboration with the Chief Clinical Officer

- Implements and maintains established department and clinics procedures and objectives as well as quality assurance, environmental and infection control policies; assures compliance with clinics incident reporting system in a timely and accurate manner

- Acts as Site Clinical Coordinator of Education (SCCE) to oversee education affiliations with university training programs for students, residents, and fellows (some therapists complete fellowships or residencies post-grad)

- Ensures compliance with requirements of federal, state and community agencies, regulatory authorities, and Clinic policies and procedures and staff

- Provides leadership, initiatives and supports the development of special programs, conferences and in-services to meet the needs of the patient population and staff

- Performs other duties as required and assigned

KNOWLEDGE, SKILLS AND ABILITIES

- Skill in developing and implementing effective staffing plans that account for fluctuating patient volumes and provider schedules. Ability to analyze financial, staffing, and production reports to ensure operational efficiency and cost-effectiveness

- Knowledge of the principles, practices, and regulations governing rehabilitation services, including PT, OT, Speech, Audiology, and Nutrition, to ensure compliance with healthcare standards, accreditation requirements, and best practices

- Ability to evaluate and enhance rehabilitation programs by integrating evidence-based practices, tracking patient outcomes, and implementing quality improvement initiatives across multiple disciplines

- Skill in coordinating care across specialties, resolving conflicts, and advocating for best practices in a team-based approach

- Skill in managing relationships with providers, ensuring compliance with organizational policies and service agreements

- Solving complex problems, make data-driven decisions that align with organizational priorities and long-term objective

- Skill in budget management and resource allocation in a healthcare setting

- Adept at building trust, facilitating collaboration, and aligning with organizational goals through strong interpersonal, verbal, and written communication skills

- Ability to inspire, lead, and motivate teams by cultivating professionalism, shared commitment, and high performance. Ability to provide coaching, mentorship, and performance management

- Ability to develop and implement standard operating procedures for department specific processes

- Ability to de-escalate difficult situations and ensure a high level of patient satisfaction

- Knowledge of regulatory compliance requirements (e.g., The Joint Commission, OSHA, CDC guidelines, etc.)

- Ability to maintain confidentiality of patient, personnel, and corporate data

- Proficiency in Microsoft Office Suite and relevant software skills

To include position specific: e.g. HRIS, donor database, EHR, practice management systems and tools, enterprise resource planning (ERP) such as Abila, QuickBooks, etc. scheduling software, volunteer management systems, etc.

- Ability to effectively manage time with a proven ability to meet deadlines; organization and attention to detail

- Ability to operate personal computer, calculator, fax machine, copier, and other office equipment

Qualifications

Education:

Masters degree or equivalent required

Experience:

Five or more years of pediatric experience within clinical profession required; three or more years healthcare management experience required

Licenses and Certificates:

Valid professional license required

BLS certification required

AGE OF PATIENTS ATTENDED BY EMPLOYEE IN THIS POSITION

Check all that apply:

___ N/A __ X _ Neonatal (newborn) __ X _ Pediatric (birth-13) __ X _ Young Adult (14-21) __ X _ Adult (21-65)

FINGERPRINT CLEARANCE

Employees are required to maintain a current Arizona Department of Public Safety Level 1 Fingerprint Clearance Card. Evidence of a current and valid fingerprint clearance card must be received to begin and maintain employment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and risk of radiation. While performing the duties of this job, the employee may potentially be exposed to infectious organisms during routine and emergency situations. The noise level in the work environment is usually moderate.

BLOODBORNE PATHOGEN CATEGORY: 2

Category 1: Performs tasks that involve exposure to blood, body fluids or tissue. Use of appropriate protective measures should be required.

Category 2: Performs tasks that involve no exposure to blood, body fluids or tissue but employment may require performing unplanned Category 1 tasks. The normal work routine involves no exposure to blood, body fluids or tissue but exposure or potential exposure may be required as a condition of employment. Appropriate protective measure should be readily available.

Category 3: Performs tasks that involve no exposure to blood, body fluids or tissue and Category 1 tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluid or tissues.