Director of Operations

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

The Director of Operations serves as a key liaison between the customer and WGNSTAR, responsible for managing customer relationships, reporting business performance metrics, leading quarterly business reviews, mentoring operational leaders, and identifying opportunities for business growth. The ideal candidate will bring  senior management experience within the semiconductor industry, exceptional leadership and communication skills, and a proven track record of delivering results through effective team management, customer engagement, and strategic decision-making.

Schedule: Monday - Friday, Office-Based 
Pay Rate: $110k - $140k annually, DOE, + Discretionary annual bonus
Location: Chandler, AZ
Travel:  Must be able to travel locally and domestically as needed
Position Type:  Full Time
Benefits : This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities:
- Responsible for implementing site management initiatives and ensuring that the expertise and resources within the organization are available to support any agreed initiatives.
- Lead and manage a team of Operations Managers responsible for supporting business with assigned Semiconductor IDM customer
- Report on performance KPI’s and metrics to Customer & WGNSTAR.
- Provide Technical mentoring and leadership to Operations Management teams
- Drive high standards to achieve quality, safety and operational excellence.
- Coordinate and participate in site meetings between the business teams and customers.
- Own preparation and delivery of Quarterly Performance data to customer and executive management during quarterly business reviews.
- Actively support sales and business development  toseek out and pursue business growth opportunities within assigned customer.
- Management, supervision, coordination and monitoring of employee and team performance.
- Communicate strongly and effectively with all points of contact, internally and externally.
- Ensure the Health and Safety of staff/contractors working under WGNSTAR direction is of the highest standard.
- Plan and take action to protect Company & Customer assets, reputation and ensure business continuity.

Requirements:

- 10+ years’ experience in a senior management role
- Customer friendly, presentable, and personable as a Company Representative
- Comfortable dealing with all levels in internal and external organizations
- IT proficient with ability to write clear, coherent, concise and professional e mails / letters and presentations
- Strong presentation skills and ability to review and prepare and understand complex data
- Strong background in Semiconductor Services and equipment
- Proven Leadership, coaching and mentoring ability
- Strategic thinker with excellent decision-making ability and high level Problem Solving Skills
- Commercially aware with high levels of business acumen and analytical thinking
- Demonstrated communication and organizational skills
- Strong interpersonal skills
- Ability to Travel as required to support business needs
- Drive and desire to identify, grow and deliver business development opportunities

Physical Effort/Activities:  On a continuous basis will work in an office environment, sit at desk for a long period of time, intermittently answer telephone and use a computer to communicate. On an occasional basis in the performance of duties, may be required to walk, stand, and lift up to 50 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Additional Benefits: Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.

The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, O-1, etc). Additionally, WGNSTAR does not participate in the STEM OPT extension program for this role.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.