E-Games Technician

At Hard Rock Hotel & Casino Tulsa, we pride ourselves on delivering world-class entertainment and an electrifying guest experience. As an E-Games Technician, you will be at the heart of our gaming operations, ensuring all Electronic Gaming Machines (EGMs), ticket redemption kiosks, and ATMs are maintained to the highest standards.

This role requires a blend of technical precision and proactive communication. You will handle everything from routine preventative maintenance and RAM clears to complex game conversions, floor upgrades, and vendor collaboration. Working in a fast-paced and high-energy environment, you will respond promptly to floor calls, maintain accurate parts inventories, and operate company vehicles between locations as needed. Whether you are leading the work of others or pitching in to assist guests and co-workers, your commitment to safety, compliance, and excellence will help keep the energy alive on the casino floor.

- Education: High School Diploma or General Education Degree (GED).
- Experience: Minimum of 2 years of slot technician experience or an equivalent background in electronics (prior E-Games experience is a plus).
- Certifications & Training:

Completion of IGT Courses: MT321, MT412, MT413, MT451, MT512, NG710, MT103, AG400, and AG143.
- Ticket redemption kiosk service training completion (or the ability to obtain).
- ATM service training (or the ability to obtain).

- Driver's License & Compliance: Must possess and maintain a valid driver's license, pass a background check, and successfully clear pre-employment and random drug screenings.
- Licensing: Ability to obtain and maintain proper licensing through the appropriate gaming authority.
- Physical & Environmental Requirements:

Ability to lift a minimum of 75 lbs.
- Ability to stand and/or walk for extended periods.
- Comfort working in a dynamic casino environment with exposure to second-hand smoke, crowd noise, varied shifts, and required travel to other Cherokee Nation Entertainment (CNE) properties.