About this role
About the Opportunity
Oracle is proud to partner with Washington Vets to Tech (WaV2T) to support transitioning service members, veterans, and military spouses as they begin their civilian technology careers. If you’ve completed the Server and Cloud Application: Data Center Technician Pathway , this is your opportunity to put your hands-on training, industry certifications, and mission-driven discipline to work in one of Oracle’s world-class data centers.
Role Overview
As an Oracle Data Center Technician, you will be a vital liaison between our engineering teams and the physical data center operations environment. You will apply your WaV2T-acquired skills to troubleshoot and resolve server, network, and facilities issues, ensuring Oracle’s cloud services remain robust and reliable. Your experience with mission-critical operations, documentation, and structured procedures will enable you to thrive in Oracle’s dynamic, round-the-clock data centers.
Minimum Job Qualifications
Education and/or Experience:
3 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
High School Diploma, General Educational Development, or equivalent AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 1 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Job Skills:
Customer Service: Demonstrated ability to deliver high-quality customer service, resolving issues with professionalism.
Troubleshooting: Demonstrated ability to troubleshoot and resolve technical issues.
Network Support: Demonstrated ability to manage and troubleshoot network infrastructure and connectivity.
Hardware Support Demonstrated experience diagnosing and repairing hardware issues in support of IT operations.
IT Infrastructure/Server Trouble Shooting Experience:
2 years of experience in IT infrastructure, data center services, or server administration.
Preferred Job Qualifications
Education and/or Experience:
4 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
High School Diploma, General Educational Development, or equivalent AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Cloud Environment (Hyperscale) Experience :
1 year of experience in hyperscale cloud environments.