Ingeniero Soporte Tecnico Especialista Automotriz

The position has a strong candidate already mapped; at the same time a formal recruitment process will be launched, allowing all interested individuals to participate in accordance with the internal policy.

Location(s): Ciudad de Mexico
Job Schedule: Hybrid (4 días onsite / 1 día Home Office) Office Hours: 08:00 AM - 05:30 PM
Education Requirement: Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Mechatronics Engineering, Automotive Engineering, or related field.
Sponsorship: No

We are currently looking for an Ingeniero Soporte Técnico Automotriz to join our team in Ciudad de Mexico.. This position will be responsible for providing specialized technical support for Nissan and INFINITI electrified vehicles, including EV, HEV, and e-POWER technologies. The role will lead diagnostic, validation, recovery, and technical analysis activities related to high-voltage battery systems while supporting dealer network resolution of complex technical concerns.

The Engineer will play a key role in the DAJUMA Project, supporting lithium-ion battery recovery and reconditioning operations, helping reduce unnecessary battery replacements, improving diagnostic quality, and strengthening dealer technical capabilities. This position will collaborate with multiple functions including Warranty, Quality, Plant, R&D, SCM, and Technical Support teams to develop solutions, standards, and continuous improvement initiatives focused on vehicle electrification technologies.

A Day in the Life:

- Provide second-level technical support to Nissan and INFINITI dealers for EV, HEV, and e-POWER vehicles.
- Execute battery charging, recovery, reconditioning, and module replacement activities following technical and safety standards.
- Analyze complex technical incidents and establish structured diagnostic paths.
- Review and validate dealer diagnostic results, technical reports, and warranty-related information.
- Evaluate discharged lithium-ion batteries and determine recovery versus replacement feasibility.
- Document diagnostic findings, recovery activities, lessons learned, and improvement opportunities.
- Develop technical bulletins, diagnostic procedures, service guidelines, and training materials.
- Perform root cause analysis and support implementation of corrective actions.
- Collaborate with Warranty, FQI, Plant, R&D, SCM, and other stakeholders to resolve field issues.
- Participate in pilot tests, technical validations, and electrification-related projects.
- Ensure compliance with high-voltage safety standards and electrical regulations.
- Support continuous improvement initiatives within the DAJUMA Project and technical support processes.
- Coach and develop dealer technicians and internal technical teams.

Who We're Looking For:

Required:

- Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Mechatronics Engineering, Automotive Engineering, or related field.
- 3 to 5 years of experience in automotive technical support, vehicle diagnostics, EV/HEV systems, battery systems, or related engineering functions.
- Knowledge of EV, HEV, and e-POWER vehicle systems.
- Knowledge of lithium-ion battery technology and battery management systems.
- Understanding of high-voltage safety principles and procedures.
- Experience with automotive electrical and electronic systems.
- Knowledge of CAN communication networks.
- Experience in automotive diagnostics, troubleshooting methodologies, and electrical diagram interpretation.
- Root cause analysis and failure investigation experience.
- Technical report development and documentation skills.
- Advanced English proficiency.
- Strong analytical and problem-solving skills.
- Ability to communicate effectively with technical and non-technical audiences.
- Strong attention to detail, technical decision-making, and process orientation.

Desired:

- High-Voltage Safety Certification.
- EV / HEV Technical Training.
- Lithium-Ion Battery Systems Training.
- Automotive Diagnostics Certification or specialized training.
- Root Cause Analysis (RCA) Training.
- Nissan Technical Certifications.
- Project Management Training.
- Lean Manufacturing, Kaizen, or Continuous Improvement certifications.
- Experience supporting warranty validation processes.
- Experience mentoring technical teams or dealer networks.
- Previous experience in electrification projects and battery recovery operations.

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities:  Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offers that may vary by location and role.

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information.  By applying for this position, you are consenting to this check.

NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.

Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.

THIS IS NISSAN:

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México City Ciudad de Mexico Mexico