Travel Industry Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.

Travel Industry Sales Manager

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or live with us, our purpose is to create impressions that will resonate for a lifetime. Life is richer when we truly connect with the people and the world around us.

Join our team in the Land of Enchantment!

Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven manager to join our Commercial team.

The Travel Industry Sales Manager is responsible for driving leisure revenue through the solicitation and servicing of corporate and leisure travel accounts across key markets. This role focuses on strategic business development, high-impact relationship management, and effective account planning to generate room nights, maximize RevPAR, and support overall hotel profitability.

What Are We Looking For?

- A polished and professional ambassador of the hotel and brand who leads with integrity and sound judgment

- A strategic and commercially minded leader with strong analytical, problem-solving, and decision-making skills

- An effective communicator who builds strong relationships, collaborates across teams, and influences stakeholders at all levels

- A results-driven professional with a passion for driving revenue growth, market share, and guest satisfaction

- A detail-oriented individual committed to excellence, quality, and exceptional service standards

- An adaptable and resilient leader who thrives in a fast-paced environment and remains composed under pressure

- A people-focused manager with a proven ability to coach, develop, and inspire high-performing teams

- A continuous learner who embraces feedback and seeks opportunities for personal and professional growth

- A dependable and flexible professional who responds effectively to changing business needs and emergency situations

What Would You Bring to the Table?

- Bachelor's degree in Hospitality Management, Business, Marketing, or a related field; equivalent experience considered

- 3+ years of leadership experience in Sales, Hospitality, or Hotel Operations within a luxury environment

- Strong understanding of sales strategy, revenue generation, hotel operations, financial performance, and account management

- Excellent verbal and written communication skills in English

- Ability to travel as required for client development, industry events, and conferences

- Flexible schedule, including evenings, weekends, and holidays as business needs require

What Would Your Responsibilities Be?

Sales & Business Development

- Identify, solicit, and secure new business from corporate accounts, travel agencies, and other key market segments

- Develop and execute strategic account plans to drive revenue growth and expand market share

- Manage annual RFP processes, including pricing strategy and account participation

- Conduct sales calls, site inspections, trade shows, FAM trips, and client engagement activities

- Leverage sales platforms, market intelligence, and industry insights to identify and convert business opportunities

- Collaborate with Worldwide Sales Offices and participate in global sales initiatives

Sales Performance & Client Management

- Maintain expert knowledge of the hotel, competitive landscape, and market trends

- Achieve revenue, production, and conversion goals through strategic sales activities

- Ensure accurate lead management, documentation, and follow-up within all sales systems

- Partner with hotel operations teams to deliver seamless client experiences

- Build and maintain long-term client relationships that drive loyalty, retention, and repeat business

Collaboration & Market Presence

- Represent the hotel within the local business and travel community to strengthen brand awareness and generate new business opportunities

- Collaborate with Revenue, Reservations, Group Sales, Marketing, PR, and Operations teams to achieve shared business objectives

Administration & Reporting

- Participate in sales meetings, pipeline reviews, and strategic planning discussions

- Prepare sales reports, forecasts, and action plans to support business objectives

- Support departmental initiatives, special projects, and other duties as assigned

What will it be like working for us?

Four Seasons is the world’s leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.

We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness—principles that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work- just ask!

What about the benefits?

- Free and discounted stays at over 135 Four Seasons locations worldwide

- Global growth opportunities

- Food & beverage and spa discounts

- Free employee meals

- Complimentary employee parking

- Comprehensive training & development

- Medical benefits, including parental leave

- 401(k) Retirement Plan

- PTO + sick leave pay

- Competitive salary

"US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location."

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal