About this role
Growing consumer lending is a top priority for American Express, especially as the company mobilizes to capitalize on key growth opportunities. As a result, the Product Management and Lending (PML) organization has been created to evolve our portfolio and transform the way we meet customer’s borrowing needs in an evolving landscape.
Within PML, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The team has an ambitious growth plan to double revenue by 2029.
The Manager, Product Manager supports this objective by ensuring the ongoing health of the portfolio and innovating new strategies for American Express® Travel Insurance Product. This includes core aspects of portfolio management (e.g., P&L management, engagement strategies, NPS and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management.
This is a great opportunity to not only get hands-on experience maintaining innovative products, but also to hone knowledge and expertise in managing products and strategic partner relationships.
Minimum Qualifications
- Deeply inquisitive, enjoys creative problem solving, has a strong attention to details and a can-do attitude
- Strong customer mindset and proven experience translating customer insights into action
- Superior relationship management, communication and storytelling skills with a demonstrated ability to collaborate and influence
- Bachelor's Degree and 5 years of work experience
- Highly adaptable and able to balance multiple priorities in dynamic environment
- Solutions-oriented mindset and critical thinker
- A role model with a passion for career development
Preferred Qualifications
- Proficiency in understanding portfolio P&L
- Prior experience in the insurance field
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.