Platform Engineer- Communications Platform

Job Description:

Platform Engineer I – Communications Platforms

WE CREATE EMPOWERED LEADERS!  At Milwaukee Tool, our most valued resource is our dedicated team of employees - employees who work with a passion to be the best and have an unparalleled pride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within the organization that's why we invest in an individual's growth and development from day one.

Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to design and develop the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction industry to make it happen.

Year after year, our team continues to make significant breakthroughs in the industry. We're just getting started.

Build your career at the intersection of technology, digital commerce, and business.

Your Role on Our Team:

At Milwaukee Tool, we believe our people and culture are the foundation of our success. As a Platform Engineer I , you'll join our Digital Platform team and help power the digital experiences used by Milwaukee Tool customers.

You'll help administer and take ownership of platforms that support email marketing, customer engagement, demand generation, customer feedback, and digital forms. You'll partner with engineers, architects, product managers, and business teams to configure technology, solve problems, and turn business needs into effective digital solutions.

This is an early-career role designed for someone with 0–2 years of relevant experience who enjoys solving problems, learning how systems work, and taking ownership at the intersection of technology and business.

You’ll be DISRUPTIVE through these duties and responsibilities:

- Configure, maintain, and optimize platforms to support transactional and marketing email journeys, lead generation, and customer feedback.
- Translate business and product needs into technical solutions.
- Troubleshoot platform issues, bugs, and integration problems across digital products.
- Work with APIs, webhooks, data feeds, and integrations between enterprise systems.
- Analyze data and system behavior to identify root causes and solve problems.
- Support projects through implementation, testing, deployment, and ongoing production support.
- Participate in incident investigations and root-cause analysis.
- Use data, analytics, and stakeholder feedback to identify opportunities to improve customer experiences and business processes.
- Partner with product managers and business teams to understand and prioritize requests.
- Document platform configurations, technical solutions, and support processes.
- Work with engineers, architects, product managers, and business stakeholders across departments and geographies.

- Build deep expertise in assigned platforms and grow into their trusted technical owner and subject matter expert.

The TOOLS you’ll bring with you:

- Bachelor's degree in Information Systems, Business or Data Analytics, Software Engineering, Digital Marketing, or a related field preferred.
- Strong problem-solving and troubleshooting skills.

- Interest in learning, administering, and taking long-term ownership of enterprise software platforms and digital technologies.

- Familiarity with, or willingness to learn, JSON, APIs, data structures, and debugging.
- Basic SQL or willingness to learn.
- Ability to break down ambiguous problems, ask thoughtful questions, and find practical solutions.
- Ability to understand business needs and translate them into technical solutions.
- Clear communication skills and the ability to explain technical concepts to non-technical audiences.
- Systems thinking and an interest in understanding how technologies, platforms, and business processes work together.
- Ability to collaborate with diverse teams across departments and geographies.
- Comfortable working in a fast-paced environment with changing priorities.
- Interest in digital communications and customer experiences is a plus.
- Experience or familiarity with software such as Braze, Qualtrics, Digioh, or Rudderstack a plus.
- Programming or scripting experience is helpful but not required.

We provide these great perks and benefits:

- Robust health, dental, and vision insurance plans
- Generous 401(k) savings plan
- Education assistance
- On-site wellness, fitness center, food, and coffee service
- And many more — check out our benefits site HERE (https://www.milwaukeetool.jobs/Benefits)

Milwaukee Tool is an equal opportunity employer.