About this role
As QuickBooks Capital rapidly scales—expanding lending products, debt sales, third-party agency networks, and regulatory requirements—we are seeking a Manager of Post-Charge-Off Operations to overhaul and own our post-charge-off ecosystem end to end. In this role, you will lead the transformation of our post-charge-off lifecycle, driving operations across agency management, debt sales, servicing policies, workflow automation, and inventory controls with high autonomy and accountability.
Responsibilities
- Lead the Transformation Agenda: Own a rolling roadmap for post-charge-off (CO) operations, replacing manual or tribal-knowledge processes with systematized tooling, automation, and documentation.
- Third-Party Agency Management: Manage end-to-end agency performance measurement (scorecards, cohort/MOB liquidation analysis, EOM reporting), agency tiering strategy, placement logic, and vendor governance.
- Debt Sale Program: Drive the debt sale strategy, including eligible inventory, timing, cadence, marketplace partnerships (e.g., NLEX), and sale allocation logic across products.
- Policy, Compliance & Risk: Maintain collections and servicing policy documentation, serve as the primary point of contact for third-party risk management reviews, and build vendor-agnostic remediation frameworks.
- Inventory & Workflow Management: Own the CO inventory lifecycle (placement, holds, aging, status) and close capability gaps in core systems like LoanPro.
- New Product Launches: Build post-CO playbooks ahead of new product launches (e.g., RBF, IBCC) to ensure operations are never a bottleneck.
- Analytics, Forecasting & Executive Communication: Deliver recovery forecasting, root-cause analysis, and dollar-quantified, defensible recommendations to leadership.
Qualifications
- Experience: 5–8+ years in collections/recovery operations, third-party vendor management, or credit risk operations, with direct operational ownership.
- Track Record: Demonstrated experience building or overhauling a process, program, or function (this is a builder/operator role, not a caretaker role).
- Technical Skills: Working SQL proficiency (or equivalent hands-on data fluency) to independently validate findings.
- Vendor Management: Experience managing external vendor relationships with performance- or commission-based structures.
- Communication: Strong written and verbal communication skills tailored for executive audiences.
- Preferred Background: Experience with debt sale programs, third-party risk management frameworks, fintech/start-up environments, and loan servicing platforms/data environments (e.g., LoanPro, Databricks)
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.