About this role
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Complaints Manager is a senior individual contributor responsible for the end-to-end management of complex, escalated,
regulatory and privacy-related customer complaints. The role is hands-on rather than a people-leadership post, acting as the
internal subject-matter expert for complaint handling, investigation, written responses, remediation, root-cause analysis and
regulatory readiness.
The ideal candidate has strong Australian telecommunications complaints experience and working knowledge of the
Telecommunications Consumer Protections (TCP) Code, ACMA complaint-handling requirements, Australian Consumer Law and
ACCC consumer protections, the Privacy Act 1988 and OAIC privacy complaint expectations, and Telecommunications Industry
Ombudsman (TIO) dispute handling.
Join the A-Team and experience the A-Life!