Director, Customer Technology Solutions

Position Overview: The Director, Customer Technology Solutions serves as a strategic link between technology, business development, and customer needs. This role supports business growth by translating technology capabilities into compelling solutions, leading technology-related proposal efforts, and partnering cross-functionally to identify and address customer needs. The Director, Customer Technology Solutions also promotes awareness and adoption of technology solutions while serving as a customer-facing technology advocate.

Primary responsibilities:

· Supporting the development of qualified sales and conversion targets alongside business development partners through customer meetings, interviews, school board presentations, and trade show/industry events.

· Owning the development of responses to Requests for Proposals (RFPs) for bids or conversions with focus on the technology solutions; ensuring they are accurately prepared and submitted within prescribed timeframes, and responding to customer and seller inquiries.

· Assessing RFPs for technology requirements with close alignment with IT department to understand feasibility, creative solutions, plans to operationalize, and tailored messaging to meet customers needs.

· Develop and maintain a library of standard technology content for proposals, including solution descriptions, responses to frequently asked questions, and diagrams, leveraging product sheets and other approved source materials.

· Collaborating with the IT and Pricing Team in the development of bid models to ensure the validity of assumptions and accuracy of costs related to technology solutions

· Strong collaboration with the IT and marketing teams to develop marketing collateral, assessment of our technology offerings versus competitors, act as voice of our customers in new technology wants and needs, and identify gaps in our current offerings

· Proactively introduce internal business partners to relevant technology offerings, platforms, and tools already available to them (including demos, lunch-and-learns, office hours, and training sessions to build technology literacy and drive adoption), as well as supporting in meetings and presentations with our current customers.

· Participating in trade shows and industry events as a spokesperson for Summit School Services.

· Other duties as assigned

The salary range is $140k - $160k annually.

Qualifications

Required Qualifications:

· Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.

· 8 – 10 years of relevant experience in IT business relationship management, business analysis, account/client management, or business development.

· Working knowledge of core technology concepts sufficient to have credible conversations with both technical and non-technical audiences.

· Demonstrated ability to serve as a customer-facing technology advocate, translating complex technical capabilities into clear, compelling business value for non-technical audiences and decision-makers.

· Demonstrated ability to build trust and rapport with stakeholders at varying levels of the organization.

· Strong verbal and written communication skills, including the ability to simplify technical topics for a business audience.

· Solid organizational skills with the ability to manage multiple partner relationships, requests, and priorities simultaneously.

· Comfort operating in ambiguity and influencing outcomes without direct authority over the people or systems involved.

· Ability to travel (50% - 75%), often on short notice

Preferred Qualifications:

· Relevant experience in public education/K-12 or transportation/operations.

· RFP/proposal experience (e.g., APMP certification), presales or solutions engineering experience, familiarity with transportation tech (routing, GPS/telematics, student ridership apps, parent communication tools), and Salesforce/CRM.

· Experience designing or delivering technology training and enablement programs.

Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Summit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity ( EE O) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.