Assistant Manager, Business Analyst

ABOUT THE ROLE:

The business analyst assistant manager role is a specialist leader who combines deep domain expertise with team leadership responsibilities. The role owns complex, high-impact initiatives within a specialised business domain while shaping business analysis capability, mentoring analysts and ensuring high-quality delivery, testing, and operational readiness.

KEY RESPONSIBILITIES INCLUDE:

- Domain Ownership and Strategic Advisory

Serve as the recognised subject matter expert within a specialised business domain, providing strategic guidance and expert advice to stakeholders.

- Lead impact assessments, solution options and recommendations for complex or high-risk initiatives.

- Influence business and technology decision through deep domain knowledge and structured analysis.

- Business Analysis Leadership and Delivery

Lead end-to-end business analysis for complex initiatives, including requirements elicitation, functional design, process optimisation and solution validation.

- Ensure analysis outputs are consistent, high quality and aligned with business outcomes.

- Oversee and support user acceptance testing activities, ensuring solutions meet business and operational requirements.

- Operational Readiness, Testing and Training

Accountable for operational readiness, including user acceptance testing, and transition to business-as-usual.

- Ensure solutions are well understood, adopted and sustainable post-implementation.

- Governance, Quality and Continuous Improvement

Establish and uphold domain-specific analysis standards and best practices.

- Drive continuous improvement initiatives across analysis, testing and operational processes.

- Ensure compliance with governance, risk and control requirement.

REQUIREMENTS:

- Key Skills and Competencies

Deep domain and systems expertise with strong business, system and operational understanding.

- Strong leadership presence with the ability to provide guidance to team members.

- Excellent analytical, structured thinking to resolve complex business and operational challenges, good problem-solving and decision-making capabilities.

- Strong understanding of testing, change adoption and operational environments.

- Able to manage multiple initiatives, deadlines and cross-functional dependencies.

- Ability to coach, guide and build high-performing business analyst teams, supports succession planning.

- Builds credibility with stakeholder; can drive alignment and decisions, strong engagement and influencing skills.

- Risk & Issue management – able to identify, accesses and migrants’ business, operational and project risk proactively

- Strong written, verbal and presentation skills, can translate complex ideas for multiple audiences.

- Experience and Profile

Extensive experience in Business Analysis with proven delivery of complex and high-impact initiatives.

- Strong domain Insurance domain knowledge, especially within the Health Insurance domain.

- Experience supporting testing and training in operational environment.

- Degree in Information Technology or Business Information System.

- Minimum 5 years of working experience in Business Analysis and User Acceptance Testing.

OTHER COMPETENCIES & TRAITS:

- Curiosity and Continuous Learning – seeks innovative solutions rather than defaulting to existing approaches.

- Empathy and Stakeholder Sensitivity – understands the needs, concerns and pressures of different stakeholder, direct report and peers. Build strong working relationships and encourage collaboration.

- Integrity and Trustworthiness – demonstrates reliability and confidentiality when handling sensitive information, builds credibility as a trusted advisor.

- Visionary and Forward Thinking – helps the team and stakeholders focus on long-term values, not just immediate deliverables.

- Resilience and Calm under pressure – maintains composure in high pressure or ambiguous situations.

- Collaboration and Team Orientation – actively works across functions and team to achieve results. Values knowledge sharing and collective problem solving.

- Attentional to Detail with Strategic Awareness – balance meticulous analysis with understanding of bigger business context.