Project & Creative Operations Lead

## About TripleDart
TripleDart Digital is an AI-native, full-funnel growth agency built for B2B SaaS. We run paid media, ABM, SEO/GEO, creative, web/CRO and RevOps for 100+ SaaS brands scaling from $5M to $100M+ ARR across the US, Europe and APAC. Clients measure us on qualified pipeline and revenue influenced, and we hold Google Premier, HubSpot Platinum and LinkedIn Corporate Partner status. Our paid media and ABM programs generate a steady stream of creative work — ad concepts, static and video assets, landing pages, ABM personalization, reporting dashboards. Delivering that at scale, to a US client's expectations, is an operations problem. This role owns it.
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## Role Summary
You are accountable for the entire paid media and creative operations layer: intake, scoping, scheduling, capacity, SLAs, QC and delivery across the portfolio. Account managers own the client relationship and strategy; you own that what we committed gets built correctly and ships on time. This is a run-the-system-and-make-it-better role. You've managed delivery at scale before, you know what a healthy ClickUp board looks like, and you don't wait for a miss to find out a process is broken.
## What you'll own

Project management across the portfolio

- Own intake to delivery for every paid media, ABM and creative request across ~15 accounts: scoping, briefs, estimates, scheduling, dependencies and sign-off.
- Run the weekly delivery rhythm — sprint planning, daily stand-ups with pods and creative, and a Friday portfolio review of what shipped, what slipped and why.
- Maintain a single, current view of every account's open work, due dates and blockers that an account manager or founder can read in 30 seconds.

SLAs and quality control

- Define and enforce SLAs by deliverable type (ad copy, statics, video, landing pages, dashboards, campaign builds) and report adherence weekly.
- Build and run the QC layer: checklists, review gates and sign-off before anything reaches a client. Brand, copy, spec, tracking and link checks are non-negotiable.
- Track rework and client-reported misses as a defect rate, root-cause them and close the loop with the function that caused them.

Creative operations

- Own the creative pipeline end to end: briefing standards, asset specs per channel (Google, LinkedIn, Meta, Reddit, CTV), versioning, approvals and asset handoff to paid media.
- Balance load across copy, design, video and web/dev; forecast creative demand from the media plan and staff or reprioritise ahead of the crunch.
- Maintain the creative library, naming conventions and templates so nothing ships off-brand or off-spec.

Capacity planning and ClickUp hygiene

- ClickUp is the source of truth and you keep it that way: every task scoped, owned, estimated, dated and in the right status. No work outside the system.
- Run capacity planning per pod and per function against the retainer scope; flag over-servicing and under-utilisation to leadership monthly.
- Own time-tracking discipline and the utilisation and SLA dashboards leadership uses to run the BU.

Client communication

- Be the delivery voice on client accounts alongside the account manager: status updates, timelines, revision rounds and expectation-setting on what ships when.
- Handle client-facing delivery escalations directly and proactively — before the client raises them.

Cross-functional problem solving

- Sit between account management, paid media pods, copy, design, dev and analytics. When something is stuck, you unblock it, and you fix the process so it doesn't stick again.
- Document and improve SOPs for recurring work; bring AI and automation (ClickUp automations, n8n, Claude) into intake, QC and reporting to cut manual effort.

## How success is measured
Delivery is under control when the client never has to ask where something is. KPI Target What it measures On-time delivery 95%+ of deliverables shipped by committed date Scheduling and dependency control across the portfolio SLA adherence 95%+ by deliverable type, reported weekly Turnaround commitments kept per account QC pass rate 98%+ first-pass; zero client-reported brand, spec or tracking errors Quality gates working before work reaches the client Rework rate Under 10% of creative deliverables needing a second revision round Briefing quality and QC discipline ClickUp hygiene 100% of active work scoped, owned, estimated and dated; weekly audit score The system reflects reality Capacity utilisation Pods and creative functions within 90–95% planned utilisation; over-servicing flagged monthly Retainer scope matched to effort Client delivery satisfaction 4.5+ / 5 on delivery and communication in QBR feedback Clients trust the process, not just the people Process improvement At least one SOP or automation shipped per month with measured time saved The system gets better, not just maintained Targets are reviewed quarterly with the Head of Paid Media and feed the BU's business review.
## Who you are

Non-negotiables

- 5–8 years in project, delivery or operations management, with at least 3 years running delivery at scale — 10+ concurrent client accounts or 50+ live deliverables a month — at a marketing agency, creative studio or SaaS marketing team.
- A recognized PM certification: PMP, PRINCE2, CAPM, CSM/PSM or equivalent. Google Project Management or ClickUp certifications are a plus on top, not a substitute.
- Expert in ClickUp or an equivalent (Asana, Monday, Jira) — you've designed the workspace, the custom fields, the automations and the dashboards, not just used them.
- Hands-on experience running creative operations: briefing, asset specs across paid channels, review and approval cycles, and managing designers, copywriters and video editors' load.
- Working knowledge of paid media and ABM delivery — what a campaign build, a landing page or a reporting dashboard needs before it can ship — enough to QC it and estimate it.
- Accountability as a reflex. You have owned delivery outcomes personally, carried the miss, and fixed the process after.
- Clear, direct written and spoken English; you write client status updates and run calls with US stakeholders.
- Comfortable with US-overlap hours (2:00–11:00 PM IST) and a fully remote, cross-functional team.

Strong plusses

- Six Sigma, Lean or ITIL exposure; you think in defect rates and cycle times.
- Experience with capacity planning and utilisation reporting against retainer scopes.
- Familiarity with Figma, Google Ads, LinkedIn Campaign Manager, GA4 and Looker Studio.
- Experience building ClickUp or n8n automations, or using Claude/ChatGPT to speed up intake, QC and reporting.
- Prior ownership of SOP libraries, onboarding playbooks or delivery handbooks.

### How you work
You are organized to the point of being predictable, and the team relies on that. You communicate early, especially bad news. You solve the problem in front of you and then remove the cause. You hold a standard without needing to be the loudest person on the call.
## Why join us

- Own the whole system. Paid media and creative operations across the portfolio report into you — not a slice of one account.
- Scale that matters. 15 accounts, six delivery pods and a creative team shipping for US SaaS brands scaling to $100M+ ARR.
- Build with AI. We use Claude, n8n and ClickUp automations in delivery today; you'll have the mandate and budget to push that further.
- A direct line to leadership. You report to the Co-Founder running the BU; your dashboards are the ones the business is run on.
- A clear path. This role grows into Head of Delivery / Operations as the BU scales.

Working setup and benefits

- Fully remote. Work from anywhere in India.
- Fixed US-overlap shift: 2:00–11:00 PM IST, Monday to Friday, so you cover the India afternoon handoff and the full US morning.
- Learning and development budget — PM and platform certifications, courses and conferences.
- Full access to TripleDart's AI-native tooling stack (Claude, ChatGPT, ClickUp, n8n and internal platforms).
- Health insurance and wellbeing support [confirm plan details with HR].

## How to apply
Apply through Keka, or email your resume and cover letter to [email protected] (mailto:[email protected]).