Director, PMO and Product Management (4216)

Job Summary
The Director of PMO and Product Management plays a critical leadership role in ensuring the successful delivery of project and program outcomes and maintaining the highest standards of product management across the organizations technology initiatives. This role leads a team responsible for establishing best practices in project management and product management, supporting strategic goals, and promoting organizational efficiency, collaboration, and innovation. The Director will oversee the project management office (PMO) and lead product management initiatives, ensuring alignment with business strategy, effective stakeholder engagement, and realization of business benefits. The Director also plays a key role in advancing the organizations transformation from a traditional Information Technology (IT) model to a business-aligned Information Services (IS) model, embedding service management principles, business-value metrics, and stakeholder-centric practices into PMO operations. The Director also leads the departments adoption of artificial intelligence as a central capability, embedding AI-driven tools and new methodologies, including a new Software Development Life Cycle —across the PMO and requirements gathering functions to accelerate delivery and elevate quality.

Core Duties
1. Project and Program Management – Develop and implement project frameworks, governance processes, and risk mitigation strategies. Ensure all projects align with organizational goals, are completed on time and on budget, and deliver high-quality results.
2. Product Management – Lead organizational product management initiatives focused on understanding business information needs, prioritizing solutions, and driving strategic alignment between IT capabilities and business requirements. This includes conducting discovery to identify organizational information needs and coaching stakeholders on technology enablement.
3. Stakeholder and Resource Management – Drive effective stakeholder engagement plans and ensure the successful allocation and management of project resources.
4. Innovation and Capability Building – Foster a culture of continuous improvement and innovation. Lead capability building initiatives to enhance project management and product management team effectiveness. Champion the extensive use of artificial intelligence to advance how the PMO and Product Management functions operate, embedding AI-enabled tools and practices into daily workflows to accelerate delivery, strengthen quality outcomes, and build team capability.
5. IT-to-IS Transformation Leadership – Drive the evolution of the PMO function from a technology-delivery focus to a business-aligned, service-oriented model, positioning the department as a strategic Information Services (IS) partner to the organization.

Additional Duties
1. Lead and manage PMO and Product Management team performance, including direct supervision, coaching, and professional development.
2. Conduct project assurance reviews and support independent audits to ensure alignment with organizational information needs and strategic priorities.
3. Lead development of business cases for major projects and ensure appropriate evaluation of benefits realization.
4. Oversee project scope definition processes, working collaboratively with stakeholders.
5. Create and maintain organizational tools such as idea generation platforms and innovation forums.
6. Ensure integration and cohesion between offshore, remote, and in-house PMO and Product Management teams.
7. Remain up to date with industry trends, best practices, and compliance standards related to project delivery and software quality.
8. Support the organizations data protection and privacy efforts in product governance and information management procedures.
9. Promote organizational values and cross-functional collaboration.
10. Represent the organization at external meetings and professional development events as needed.
11. Champion the organizations transition from a technology-delivery (IT) model to a business-aligned Information Services (IS) model, embedding service management and customer-experience principles into current IT practices.
12. Partner with IT leadership to redesign intake, demand management, and prioritization processes around business value and service outcomes rather than technical output alone.
13. Lead IT change management and communication efforts to build organizational and IT staff understanding of, and buy-in for, the shift to a service-partner model.
14. Lead the transition to artificial intelligence as a central component of how the PMO and requirements gathering functions get work done, embedding AI tools and AI-assisted workflows into daily project management, product management, and business analysis practices.
15. Convert the department to a new software development lifecycle that deeply embeds AI in our processes, defining its practices and standards, and guiding teams through training and adoption.
16. Lead organizational AI adoption initiatives, including developing and delivering enterprise-wide AI training programs to build AI literacy and competency across all the organization.

Job Qualifications

Minimum Qualifications
Education
Bachelors degree in related fields such as Business Administration, Computer Science, or Project Management.
Experience
At least 6–10 years of IT Management or IT Director level experience in project management, product management and team leadership, with a minimum of 4 years managing budgets. Experience leading or supporting gathering of requirements and how to best to support their needs.

Preferred Qualifications
Education
PMP, CompTIA Project+

Values
We are deeply committed to upholding our core values of Integrity, Courage, Collaboration, Accountability, and Excellence. These values guide everything we do, from how we support our employees and partners to how we interact with our communities. Joining our team means embracing these values and contributing to a brighter future for children everywhere.

Competencies
1. Ensures Accountability - Holding self and others accountable to meet commitments
2. Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
3. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
4. Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
5. Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
6. Balances Stakeholders - Anticipating and balancing the needs of multiples stakeholders
7. Business Insight - Applying knowledge of business and the marketplace to advance the organizations goals
8. Drives Results - Consistently achieving results, even under tough circumstances
9. Directs Work - Providing direction, delegating, and removing obstacles to get work done
10. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations