Account Manager - Creative Delivery & Operations

About Rocketium

### Our customers
Our ideal customers are mid-to-large US consumer brands who primarily outsource creative work. They have 200+ employees, $100M+ e-commerce revenue, and listings on 5+ online retailers ( Amazon, Target, Walmart, … ). There are 5,000+ such brands. Brands like Amberen, Bonafide, Colgate, Kohler, MegaFood, NIVEA, Samsung, Softsoap, and Tom’s of Maine are our customers.

### Our product
Rocketium is an AI-native alternative to creative agencies. 3 things help us deliver better-performing e-commerce and ad assets faster and at lower cost than traditional agencies.
- Tools - We built custom software to solve specific challenges customers face: design ( similar to Figma ), asset management ( similar to Drive ), workflow ( similar to Asana ).
- Intelligence - We built AI agents that analyze Amazon listings, Reddit mentions, Meta and Google ads, and more to create deep context about a product’s audiences and competitors. This rich context for every brief grounds work in evidence rather than gut.
- People ( yes, people! ) - Talented Art Directors, designers, and strategists refine briefs, review AI outputs, fix designs, and present final work to customers. This is our not-so-secret weapon in the AI slop era.

### Our business
A typical brand spends $500K-$2M on people ( hiring, freelance, agency ) for creative work. This is 10-50x more than what they pay for design tools. That is why we stopped selling Rocketium as SaaS last July and launched AI Studio. We are now in the labor market, not the software market. AI Studio has grown to $2M+ within a year. Customers pay us $20 to resize a banner and up to $3,500 for a video. This is 20-50x of what we charged as SaaS while still being 40%+ more economical than agencies. Our tech allows us to operate at 80%+ margins vs. ~50% for agencies. We have raised $12M and have 2+ years of runway. We are a lean team of 28 in Bangalore, Dallas, LA, NY: 15 Product + Engineering, 6 Account Management + Sales, 4 Corporate, and 3 Marketing.

## The Role
Own and grow Rocketium’s enterprise customer relationships, ensuring customers realise value from AI Studio while identifying opportunities to expand our footprint within their organisations. Build deep relationships with customer stakeholders, understand their creative production workflows and business priorities, and help them move more of their creative content production to AI-powered workflows. Partner with internal teams to drive customer success, strengthen long-term partnerships, and unlock growth within existing accounts. The role is primarily focused on managing and growing existing accounts (75%) , with the remaining focus on identifying new opportunities within those accounts (25%) .

What you'll do

Customer Relationships, Operations and Delivery (75%)

- Own customer relationships end-to-end, understanding business priorities, marketing objectives, creative workflows, and evolving needs.
- Own the day-to-day operational rhythm of assigned accounts, staying closely involved in incoming briefs from intake and prioritisation through execution, review, and final delivery.
- Ensure briefs are clearly defined, requirements and expectations are aligned, and work is prioritised appropriately across internal teams.
- Work closely with solutioning and delivery teams to track the progress of every brief, unblock dependencies, resolve escalations, and ensure commitments are met within agreed SLAs.
- Proactively identify risks to timelines, quality, or scope, communicate them to customers and internal stakeholders, and drive resolution rather than simply reporting on delivery metrics.
- Monitor delivery performance, turnaround times, quality, and customer feedback to identify operational gaps and continuously improve account execution.
- Build trusted relationships with stakeholders across marketing, brand, commerce, and creative operations, ensuring customer expectations remain aligned with delivery capabilities.
- Bring customer insights and feedback to internal teams to influence business direction, positioning, and future use cases.

Revenue Ownership & Account Growth (25%)

- Own revenue targets for a portfolio of enterprise accounts, including renewals, upsells, cross-sells, and contract expansions.
- Develop account growth plans to identify opportunities across new use cases, teams, brands, geographies, and content categories.
- Map customer creative workflows and spending on agencies, freelancers, and traditional production to identify opportunities for AI Studio to replace or augment existing workflows.
- Lead commercial conversations and build business cases that connect Rocketium’s offerings to customer priorities and measurable business outcomes.
- Build multi-threaded relationships with decision-makers and executive sponsors to unlock larger, long-term engagements.

Who you are

- 10-12 years of experience managing and growing brand accounts in marketing services, or creative production environments.
- Experience working with CPG brands or marketplace platforms in the US/EU region
- A track record of owning customer relationships and driving renewals, upsells, and account expansion.
- Strong stakeholder management skills, including the ability to engage senior business leaders and navigate complex customer organisations.
- Commercial acumen and the ability to connect customer needs with business value and revenue opportunities.
- A consultative approach to account management, with the ability to understand customer workflows, identify unmet needs, and recommend relevant solutions.
- Strong cross-functional collaboration skills, particularly when coordinating customer expectations with solutioning and delivery teams.

Note: This is a hybrid position with a few days of work from office in a week.

Beyond the pay-cheque:

- 🌴 Unlimited leave policy: We mean it. Time off is important, and we trust you to take it when you need it.
- 💪 Physical & mental wellness: We’ve partnered with Cult.Fit to sponsor/subsidize your fitness and therapy goals. Your well-being matters as much as your wireframes.
- 🏥 Comprehensive health cover (OPD included): For you and your close ones - spouse, kids, and parents.
- 📚 Learning budget: Conferences, design tools, masterclasses - if it helps you grow, we’ll support it.
- 🥗 Meals & munchies: Good food = better ideas. We keep our pantry and plates full.

Good reads:

- Learn about our culture (https://culture.rocketium.com/culture/code)
- What our team members are saying about Rocketium on Glassdoor (https://www.glassdoor.co.in/Reviews/Rocketium-Bengaluru-Reviews-EI_IE1918018.0,9_IL.10,19_IC2940587.htm)
- Product Walkthrough (https://www.youtube.com/watch?v=PFf9pYlb2Lo)