About this role
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Ability to perform in an analytical and operational process.
- Entry-level position with limited requirements for licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a close degree of supervision.
Functional Knowledge
- Basic skillset in a range of processes, procedures, and systems.
Business Expertise
- Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
- Impacts a team through quality of the services and information provided.
- Follows standardized procedures and practices and receives close supervision and guidance.
- For consistency, methods and tasks are described in detail.
Leadership
- Has no supervisory responsibilities.
Problem Solving
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Has limited opportunity to exercise discretion.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Responds to open enrollment inquiries.
- Completes transaction(s) related to the customer’s inquiry.
- Documents call by creating detailed notes in the case management system.
- Completes callbacks in a timely manner and escalating as appropriate.
- Adheres to call center metrics and guidelines within established procedures.
- Performs other duties as assigned.
- Complies with all policies and standards.