Lead Site Reliability Engineer

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

The Lead Site Reliability Engineer leads the reliable delivery and operation of OpenText solutions, including  xECM, Teamsite , OTMM and related platforms. The role combines hands-on SRE and cloud engineering with AI-assisted development, agentic automation, CI/CD, infrastructure as code, deployment, administration, troubleshooting, and technical leadership.

The engineer will work across the application lifecycle—from design and provisioning through testing, migration, upgrades, patching, operations, and decommissioning—and will use AI and automation to improve engineering productivity, delivery speed, quality, and service reliability.

What the role offers:

Work within an OpenText technical delivery team in order to:

- Lead the technical design, deployment, administration, troubleshooting, and lifecycle management of OpenText solutions across on-premises and public-cloud environments.
- Apply GitHub Copilot and other approved AI-assisted engineering tools for code generation, refactoring, test creation, documentation, and operational automation.
- Design and develop agentic AI solutions and workflows that automate repeatable engineering, deployment, support, and reliability tasks with appropriate controls.
- Build and maintain reusable GitLab CI/CD pipelines and shared libraries for automated build, test, security validation, deployment, approvals, rollback, and release management.
- Design, deploy, and operate containerized applications on Kubernetes using Helm, including cluster configuration, workload management, scaling, upgrades, security controls, observability, and troubleshooting; automate supporting cloud infrastructure with Terraform and Ansible across Google Cloud, AWS, and Azure.
- Drive observability, incident and problem management, root-cause analysis, reliability improvements, upgrades, and patching; participate in on-call and planned weekend activities when required.
- Collaborate with Engineering, Architecture, Infrastructure, Security, Tools, and Operations teams to deliver secure, scalable, and maintainable solutions.
- Provide technical leadership, review deliverables, mentor engineers, and act as Scrum Lead or technical lead when needed.

What you need to succeed:

BE/B. Tech. or equivalent technical qualification

Minimum of 8 years of relevant experience

Strong hands-on experience deploying, administering, automating, and troubleshooting OpenText xECM , and related components; cloud deployment experience is strongly preferred.

- AI-assisted engineering: hands-on use of GitHub Copilot or comparable approved tools for code generation, refactoring, unit tests, troubleshooting, and technical documentation.
- Agentic AI development: ability to design and build AI agents or multi-step agentic workflows using programming languages, APIs, prompt and context design, tool integration, orchestration frameworks, evaluation, and responsible-AI controls.
- GitLab CI/CD: practical knowledge of pipeline configuration, reusable templates and shared libraries, automated build and testing, security checks, artifact management, approvals, deployment, rollback, and release management.
- Automation and infrastructure as code: experience with Terraform, Helm, Ansible, scripting, APIs, and automation of provisioning and operational workflows.
- Kubernetes and container orchestration: strong hands-on experience deploying and supporting production workloads using Kubernetes, Docker, and Helm. Skills should include pods, deployments, services, ingress, ConfigMaps, secrets, namespaces, persistent storage, resource limits, autoscaling, rolling updates, health probes, RBAC, network policies, logging, monitoring, upgrades, and root-cause troubleshooting. Exposure to managed Kubernetes services such as GKE, EKS, or AKS is preferred.
- OpenText solutions: deployment, administration, configuration, integration, and troubleshooting experience with TeamSite, LiveSite, Exstream, OTMM, xECM, Documentum, or related platforms.
- Platform engineering: working knowledge of Linux/UNIX and Windows administration, TCP/IP networking, web and application servers, databases, and secure application operations.
- Service reliability: experience with ITIL-aligned incident, problem, and change management in Agile or Scrum delivery environments.
- Ability to lead a small technical team, review technical deliverables, mentor engineers, and provide clear technical direction.
- Strong problem-solving, ownership, and customer-service mindset, with disciplined attention to reliability and quality.
- Clear written and verbal communication, with the ability to collaborate effectively across global and cross-functional teams.
- Continuous-learning mindset and willingness to evaluate and adopt new AI, automation, cloud, and SRE practices.

One last thing

- Programming or scripting experience in Python, Java, JavaScript, SQL, Shell, or PowerShell.
- Experience with relational databases such as PostgreSQL, Oracle, or Microsoft SQL Server.
- Knowledge of REST APIs, web services, LDAP, object-oriented programming, and application integration patterns.
- Exposure to AI-agent frameworks, retrieval-augmented generation, model evaluation, or MLOps/LLMOps practices is an advantage.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.