IT Business Analyst - Senior

Job Summary:
Partners with business functions to define, determine, analyze, document and communicate the objectives, business requirements and priorities for information systems and solutions; works with application and technical experts on the solution design, implementation, support, maintenance and enhancement of the information systems.

Key Responsibilities:
Leads the effort, working with the business, to define and document what constitutes business success for medium to large size initiatives within a single organization. Elicits, analyzes, and documents functional requirements across the five aspects (process, information, event, socio-political, and location), as appropriate for the large initiative. May either lead or work as part of a team to gather requirements. Elicits, analyzes, and documents non-functional business requirements Leads or conducts requirements management activities, as necessary, ensuring that the impact of changes are well understood and approved by the appropriate stakeholders within the organization. Leads or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs within the organization Reviews test plans and testing methodology to mitigate risks and participates in testing the solution to ensure the solution meets functional and non-functional requirements within the organization Conducts problem analysis as needed. Escalates complex issues for additional analysis and resolution as appropriate. Acts as a point of escalation for moderate to difficult problems. Develops positive relationships with both the business and other functions involved in downstream technical processes May coach and mentor less experienced business analysts Maintain strong relationships to deliver business value using relevant Business Relationship Management practices.

Summary

Seeking a Salesforce Functional Analyst to support the design, delivery, and continuous improvement of Salesforce solutions across the EAME region. This role acts as the bridge between business stakeholders and technical teams, translating business needs into scalable Salesforce solutions that drive operational excellence, user adoption, and business value. This position will play a key role throughout the project lifecycle—from requirements gathering and solution design through testing, training, deployment, and post-go-live support. This position requires strong stakeholder management skills, hands-on Salesforce configuration experience, and a passion for enabling business transformation through digital technologies.

Key Responsible:

- Elicit, document, and validate business requirements from regional stakeholders across EAME markets
- Translate requirements into functional specifications and Salesforce solution designs
- Configure Salesforce including flows, validation rules, page layouts, reports, and dashboards
- Lead and coordinate UAT — writing test scripts, managing defect logs, and facilitating business sign-off
- Design and deliver end-user training programmes: materials, job aids, and live sessions
- Drive change management activities: impact assessments, stakeholder engagement plans, communications, and adoption tracking
- Support go-live planning, hyper-care periods, and post-deployment stabilisation
- Manage the enhancement backlog and sprint prioritisation with the product owner
- Collaborate with cross-functional teams across Europe and Middle East regions

Core experience

- 3+ years in a Salesforce functional role
- Sales Cloud & Service Cloud configuration
- CPQ / Revenue Cloud exposure
- Data modelling & object design
- Salesforce Flow & declarative automation
- Reports, dashboards & analytics
- Integration awareness (APIs, middleware)

Preferred certifications

- Salesforce Certified Administrator
- Sales Cloud Consultant
- Service Cloud Consultant
- CPQ Specialist (advantageous)
- Agent Force