Room Reservations Agent - Janu Tokyo

Location Overview
Join our team in Janu Tokyo. Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy that inspires new kinds of joy.With 122 guest rooms, eight dining and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods of Roppongi and Toranomon.

Role

We are seeking a passionate, energetic and service-oriented Room Reservations Agent to join Janu Tokyo. At Janu, we believe in the power of genuine human connection. More than a hotel, Janu Tokyo is a dynamic destination where people, culture, wellbeing and creativity come together. As part of our team, you will play a meaningful role in bringing our vision to life and creating exceptional experiences for our guests and community.

As a Room Reservations Agent , you will work alongside talented professionals who share a passion for excellence, collaboration, and heartfelt hospitality. Through your work, you will help create moments of joy, foster meaningful connections and deliver the distinctive spirit that defines Janu. This role offers the opportunity to develop your career within a contemporary luxury hospitality environment, where curiosity is encouraged, individuality is celebrated, and every team member contributes to shaping memorable experiences and a strong sense of belonging.

Responsibilities

- Handle hotel reservations through telephone email and online channels
- Provide information on rooms rates and accommodation packages
- Process reservation bookings amendments and cancellations
- Respond to guest enquiries
- Maintain and share accurate reservation records and information

Requirements

- Minimum 1 year of practical experience in room reservation operations
- Excellent communication skills
- Advanced business-level Japanese proficiency (CEFR C1 or higher, equivalent to JLPT N1)
- Business conversational level English proficiency (CEFR B1 or higher, equivalent to TOEIC 550 or above or IELTS 4.0 or above)
*Candidates with exceptional experience or skills may be considered even if they do not meet every point.

Benefits

At Janu, our people are at the heart of everything we do. We offer a comprehensive benefits package designed to support your wellbeing, lifestyle, and professional growth.

- Employee benefits at Aman and Janu properties
- Employee benefits at hotels and facilities operated by the group company
- Birthday celebration cake voucher
- Access to the employee canteen at preferential rates
- Transportation allowance
- Locker and uniform provided
- Social insurance
- Regular health checkups & occupational health consultations
- Retirement Benefits
- Allowances (condolence and celebration payments)

Join the Janu journey

At Janu Tokyo, hospitality is more than service. It is about creating moments that energise, connect and resonate. If you thrive in a modern luxury environment where every detail matters and every interaction carries meaning, we invite you to bring your experience, warmth and individuality to our team. Join us and help shape the future of contemporary luxury hospitality.