Mr D - Operations Associate 2

Mr D , a division of the Takealot Group, is looking for a highly talented Operations Associate 2 to join our team in Cape Town.

Think you’ve been challenged before? Think again!

- Scale : Show the millions of Mr D customers what you can do

- Learn : We work with the best of the best, and then some.

- Grow : Expand your career in the fast-growing Takealot Group: Mr D, Takealot.com, and TFS. We like to promote from within: Here’s your chance.

Why Join Mr D?

At Mr D, we are passionate about delivering exceptional customer experiences through innovation and data-driven strategies. As the CRM Lead/Head of CRM, you will play a critical role in shaping how we engage with our customers, driving growth, and building long-term loyalty. If you thrive in a fast-paced, collaborative environment and are excited about the opportunity to lead a high-performing team, we’d love to hear from you!

About the role:
The purpose of this role is to execute, manage and improve our operations support functions.

Your responsibilities will include:

Operational Support and Efficiency:

- Assist in managing day-to-day operations across various business verticals within MrD, contributing to smooth and efficient trade operations.

- Map existing "as-is" operational workflows, identify systemic inefficiencies, and design optimised "to-be" process architectures

- Leverage AI-powered automation tools to partially or fully automate manual processes.

- Structure and write clear operational guides for two distinct audiences: step-by-step SOPs for human teams and structured rule-sets/prompts for AI agents.

- Evaluate operational health through a process-driven lens, continuously monitoring and optimising the performance, accuracy, and quality of tasks handled by human teams and AI agents

- Participate in the implementation and refinement of operational processes to boost trading efficiency on the MrD platform.

- Support continuous improvement initiatives to enhance operational processes, using data to inform and guide decisions.

Data Analysis and Reporting:

- Analysis of operational data to generate actionable insights aimed at improving customer experience, efficiency and cost optimisation

- Support in collaborating with cross-functional teams to identify performance bottlenecks and areas for improvement.

- Automate manual and routine reporting workflows leverage generative AI tools

- Build, update and refine operational dashboards

Skills & Attributes required:

- Strong analytical ability supported by solid Excel skills, showcasing the capability to dissect data and derive meaningful insights.

- Ability to identify areas of improvement, indicating a proactive stance towards enhancing processes and outcomes.

- Enterprising spirit and ability to take ownership of tasks, reflecting a drive to innovate and lead initiatives.

- Willingness to buy into the requirements of a fast-paced start-up environment, with an understanding that peak activity may occur after traditional hours, highlighting flexibility and dedication.

- Ability to verbalize as well as visualize findings and results, emphasizing the importance of clear and effective communication, both verbally and through visual means.

- Strong team player, indicating the importance of collaboration and mutual support within a team setting.

Qualifications:

- Relevant bachelor’s degree in commerce, engineering, finance or related field.

- At least 3 years’ of experience in operations, particularly in e-commerce, logistics, supply chain, Operations focused Management Consulting or a related fast-paced industry.

- Proficiency in advanced Excel

- Knowledge of SQL or Python, Zendesk, Looker, Process Mapping Tools is advantageous

Let’s talk about life @ Mr D

- The power is in your hands : We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.

- No doors : We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.

- Online Learning : Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.

- Good times : Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).

- Birthday leave : Cake Day all the way. Enjoy your day off - you deserve it.

- Help when you need it most : Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.

- Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference