Client Advisor

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

#COLOROUTSIDETHELINES

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Marni is looking for a Client Advisor to join its team's Boutique in Milan . This role is ideal for a client-focused professional with a strong background in luxury retail, who is passionate about delivering exceptional service and contributing to business performance.

PROFILE

- Deliver a high standard of client service, ensuring an elevated and personalized in-store experience

- Develop and maintain long-term relationships with clients, fostering loyalty and repeat business

- Identify and maximize sales opportunities across all product categories

- Apply effective selling techniques to anticipate and meet client needs

- Capture and maintain accurate client data in CRM systems

- Proactively engage clients to strengthen relationships and drive retention

- Support the execution of in-store events and client engagement activities

- Contribute to the development of the store’s local client network

- Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures

- Maintain high standards of visual merchandising and store presentation in line with company guidelines

- Ensure compliance with company policies and operational procedures

- Support stockroom activities, including receiving, transfers, inventory, and reporting

- Partner effectively with the store management team to support business objectives

- Contribute to a positive and collaborative team environment.

JOB REQUIREMENTS

- Minimum 5 years of experience in retail; luxury experience preferred, with leather goods as a plus

- Proven ability to achieve sales targets and build strong client relationships

- Strong communication and interpersonal skills

- Results-oriented with a client-centric approach

- High attention to detail and organizational skills

- Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools

- Fluent in English; additional languages are an advantage.

WHAT WE OFFER

- CCNL Terziario Commercio

- Salary (gross annual): € 30.000

- Commissions

- Ticket Restaurants

The recruitment process is also open to candidates belonging to protected categories as defined by Italian Law No. 68/1999.

#MRN

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.