E-Commerce Manager 电子商务经理

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.

About the role
The E-commerce Manager establishes brand and channel preference, generates revenue and executes data-driven strategy for Four Seasons Hotel Tianjin. The E-commerce Manager supports the Commercial Director and Director of Revenue Management to execute strategies in online distribution and measures success through outcomes supported by analytics and reporting

电子商务经理为天津四季酒店建立品牌和渠道战略，创造收入并执行数据驱动战略。支持商务总监和收益管理总监执行在线分销战略，并通过分析和报告支持的结果衡量成功。

What you will do

Manage hotel products and contents on all online channels like WeChat iShop, Ctrip, Fliggy, Douyin, Dianping.com, Red, Tiktok etc. Property primary point of contact with vendor on daily operations

Improve customer shopping experience, click-on rate and traffic & conversion rates with proper visual designs & marketing concept that discussed with vendors & property PR team.

Provide monthly & quarterly analysis including performance of campaigns and channels along with return on investment statistics.

Reach & develop promotions/partnerships with new commercial platform to further hotel’s online presence and revenue, and negotiate on behalf of the hotel for new online marketing initiatives

Perform added tasks or projects as assigned by the Commercial Director.

管理酒店所有线上销售渠道的产品和内容如微信商城，携程，飞猪，抖音，点评，小红书，等等，作为酒店主要联系人与供应商合作伙伴进行日常工作开展 。

通过与供应商和酒店公关团队讨论符合品牌表顺的的视觉效果和营销理念，改善客户购物体验，点击率，流量和转化率。

提供月度和季度分析，包括活动和渠道的绩效以及投资回报统计。

与新的商业平台达成并发展促销/合作关系，以促进酒店的在线展示和收入，并代表酒店就新的在线营销计划进行谈判。

执行商务总监分配的附加任务或者项目。

What you bring

Experience with e-commerce platforms, consumer engagement and and

strong awareness of the digital world.

Excellent presentation, communication and negotiation skills.

Attention to detail and organization

Strong analytical mind for business interpretation.

Ability to manage third-party agencies, partners, and vendors.

Proficient in Microsoft Office Suite

Good ability in speaking, reading and writing English.

具备电子商务和销售经验者优先

具备电子商务平台经验，与客户互动和强烈的电子营销意识

具备优秀的展示，沟通和谈判技巧

具有较强的商业分析能力

有能力管理第三方机构，合作伙伴和供应商

精通办公软件

优秀的英语听、说、读、写、译的能力

What we offer: 
Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Employee Discount for stays at any Four Seasons worldwide

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

具有竞争力的薪资、工资以及全面的福利

优质的培训与发展机会

在全球所有四季酒店住宿可享受员工折扣

员工制服可享受免费干洗服务

免费员工餐

Schedule & Hours:

8 hours per shift according to hotel operation.

每班次8小时,根据实际运营情况.

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