Loyalty Contact Centre - TL

Job Requirements

Job Title: Loyalty Contact Centre - TL

Job Type: Full Time

We are currently in search of a dedicated and seasoned Loyalty Contact Centre Team Leader to become part of our Real Estate team. As the Team Leader, you will be in charge of supervising a team of contact centre agents, ensuring outstanding customer service and satisfaction.

Key Responsibilities:

- Lead and inspire a team of contact centre agents to meet performance targets

- Monitor and assess agent performance, offering coaching and feedback as necessary

- Work together with other departments to guarantee a seamless customer experience

- Establish and uphold contact centre policies and procedures

- Aim to enhance calls, connections, walk-ins, and revenue

If you are a proactive leader with a love for customer service and real estate, we are eager to hear from you. Submit your application now to join our team as a Loyalty Contact Centre - TL.

Work Experience

Job Title: Loyalty Contact Centre Team Leader

Job Type: Full Time

We are seeking a highly skilled and experienced Loyalty Contact Centre Team Leader to join our team. The ideal candidate will have a proven track record of leading a team in a fast-paced contact centre environment.

Skills and Experience Required:

- Previous experience in a contact centre environment

- Strong leadership skills with the ability to motivate and inspire team members

- Excellent communication skills, both written and verbal

- Proficient in Microsoft Office and CRM systems

- Strong problem-solving skills and ability to think on your feet

- Ability to work well under pressure and meet tight deadlines

If you have a passion for customer service and leading a team to success, we want to hear from you. Apply now to join our dynamic team as a Loyalty Contact Centre Team Leader.

Benefits

Office Perks

• Office cab/shuttle

• Cafeteria

• Office gym

Professional Support & Learning

• Job and soft‑skill training

• Professional degree assistance

• Sponsorship for education

• Rewards and recognition

• Course reimbursements

Financial Benefits

• Mobile bill reimbursements

• Performance bonus

• Relocation assistance

• Car lease

• Loyalty discount

• Employee referral program

Health & Insurance

• Health insurance

• Life insurance

Leave Entitlements

• Annual leave

• Maternity leave

Please note - Some benefits are grade specific and may not be applicable to your grade.