Key Account Customer Service Supervisor

Why Valvoline Global Operations?

At Valvoline Global Operations , we’re proud to be The Original Motor Oil , but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco , one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values— Care, Integrity, Passion, Unity, and Excellence —are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

• Treating everyone with care.
• Acting with unwavering integrity.
• Striving for excellence in all endeavors.
• Delivering on our commitments with passion.
• Collaborating as one unified team.

When you join Valvoline Global , you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Purpose

The Customer Service Supervisor for the Key Account Division is responsible for leading, coaching, and developing a Customer Service team while ensuring operational excellence across the Order to Cash process for our Key Accounts portfolio.

This role combines 80% of people’s leadership, operational supervision, and continuous improvement with 20% hands-on execution, handling of the order to cash process too, entering orders, invoicing, etc, ensuring service quality, team effectiveness, and business continuity.

It is a person-oriented person, with pragmatic thought, and solution driven leader who promotes accountability, collaboration, and continuous improvement.

How You Make an Impact (Job Accountabilities)

People Leadership and Development

Lead, mentor, coach, and develop the team, fostering engagement, accountability, and a positive working environment.

Manage performance, provide constructive feedback, identify training needs, and ensure effective onboarding and cross-training.

Monitor operational KPIs, team productivity, service quality, and order management performance

Prepare reports, identify performance gaps, and implement corrective actions to improve effectiveness.

Operational Supervision and Hands On Support

Oversee daily order to cash activities, ensuring accurate order processing, effective workload distribution, and service continuity.

Act as the team’s primary point of support, providing operational guidance and stepping in to process orders or cover critical activities when required.

Ensure compliance with internal processes, service standards, and business requirements.

Escalation and Problem Resolution

To perform as the main escalation point, resolve operational challenges and conflicts, and drive timely, practical solutions.

Collaborate with Sales, Supply Chain, Logistics, Finance, and other stakeholders to address cross-functional issues.

Continuous Improvement

Challenge existing processes, helping to create processes where non-existing and lead the implementation of them, working along different cross-functional areas and drive initiatives to improve efficiency, standardization, and operational excellence.

Promote innovation, knowledge sharing, and scalable, future-ready ways of working.

Order to cash process management

A portion of the time representing approximately 20%, will be designated to manage a specific portfolio of customer account (s) to perform the order management, including but not limited to order entry, orders processing and follow up through the whole process, customer communication, delivery coordination, issue resolution, maintain Customer Master Data.

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

- Minimum 3 years of supervising or leading experience, preferably in Customer Service or Order to cash operations.

- Strong understanding of order to cash processes and hands-on order management experience.

- Experience in SAP and Sales Force.

- Strong analytical, reporting, and problem-solving skills.

- Ability to manage escalations, develop people, and drive operational improvements.

- Excellent communication, collaboration, and management skills.

- Bachelor’s degree in Business, Supply Chain, or a related field preferred.

- Professional proficiency in English; additional languages are a plus.

Competencies Desired

- Empathetic, approachable, and committed to developing others.

- Leading by example and willing to take initiative.

- Feeling comfortable challenging assumptions, identifying root causes, and delivering practical solutions.

- Problem solving and resilience, able to make decisions and managing priorities, and perform effectively under pressure.

- Continuous improvement and innovation.

- Collaboration and conflict resolution, by having the ability to build trust and manage difficult conversations.

- Adaptability

Valvoline Global is an equal opportunity employer . We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

• Email : [email protected]

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 2727