About this role
We are currently recruiting for an experienced, hands-on IT Operations Manager to lead day-to-day IT operations and help build a reliable, scalable in-house IT service.
You’ll initially lead the transition from our Managed Service Provider (MSP) to an in-house model, taking ownership of IT infrastructure, service delivery, cybersecurity and supplier relationships. As the team grows, you’ll recruit and develop IT support colleagues while continuing to provide hands-on technical support.
Based with our new IT team in Warrington, this is an exciting opportunity to shape our IT function and support our growing, multi-site organisation.
About animal Trust
Animal Trust stands out from other veterinary services. Firstly, we are a unique Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits; instead, we are dedicated to delivering on our mission and ensuring enough profit to sustain our business in the long term.
Key responsibilities
- Lead IT operations, support and service delivery across Animal Trust.
- Manage the transition of appropriate services from our MSP to an in-house model.
- Provide hands-on technical support and escalation for complex issues.
- Oversee IT infrastructure, Microsoft 365, networks, devices and cybersecurity.
- Manage IT suppliers, contracts, budgets, procurement and assets.
- Develop IT processes, documentation and service improvements.
- Support site visits, infrastructure changes and new site openings.
- Recruit, manage and develop IT support colleagues as the team grows.
- Work closely with the Platform Manager, maintaining sufficient HaloITSM knowledge to provide operational cover.
- Participate in the on-call rota for critical out-of-hours issues.
About you
Essential:
- Strong IT operations and service delivery experience, ideally in a multi-site organisation.
- Hands-on knowledge of Microsoft 365, networks, devices and infrastructure.
- Experience managing IT support, escalations, suppliers and service performance.
- Experience managing IT budgets, procurement and CAPEX/OPEX.
- Good understanding of cybersecurity, access management and business continuity.
- Strong troubleshooting, project management and stakeholder-management skills.
- Relevant Microsoft 365/Azure experience or certification.
- Commitment to continuous improvement and learning.
- Clean driving licence, access to a vehicle and ability to travel between sites.
- Located within reasonable travelling distance of Warrington.
Desirable:
- IT, ITIL, project management or security qualifications.
- Experience bringing outsourced IT services in-house.
- Experience managing IT support teams or supporting new site openings.
- Experience with HaloITSM or similar platforms.
Job details
- Location: Warrington, with travel to other sites as required
- Contract: Full-time - Permanent
- Hours: Monday to Friday - 40 hours per week (share of On-Call duties required)
- Closing date: Friday 20 November 2026
We are an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive culture where everyone feels valued and supported.