Manager of Data Quality

Role: Manager of Data Quality

Location: Bangalore/ Chennai

Schedule: 6.30pm to 3.30 am/ 1:00pm to 9:00pm

Working model: Hybrid

Introduction:

The Business License Manager is responsible for overseeing the day-to-day operations of the business licensing function, ensuring operational excellence, regulatory compliance, service quality, and client satisfaction across jurisdictions. This role combines strategic leadership, operational governance, stakeholder collaboration, and full-spectrum people management while driving performance aligned with Key Performance Indicators (KPIs) and organizational objectives.

Some of the things you’ll be doing:

1. Strategic & Operational Leadership

- Own and align departmental mission, strategy, and roadmap with organizational goals.
- Ensure smooth functioning of the team through effective planning, organizing, and controlling activities.
- Design and implement process and operational policies to drive efficiency and scalability.
- Ensure all processes are audit-compliant and adhere to defined guidelines and controls.
- Maintain the highest levels of accuracy and operational excellence across all deliverables.
- Drive a strong “first-time-right” culture to minimize rework and errors.

2. Business License Operations Management

- Oversee issuance, renewal, and lifecycle management of business licenses across multiple jurisdictions.
- Manage inventory, compliance timelines, documentation, and operational controls.
- Handle customer complaints and manage client escalations effectively.
- Ensure adherence to SLA commitments.
- Coordinate and complete tasks with team members within stipulated timelines.
- Work across global time zones as per project and jurisdictional requirements.
- Ensure highest levels of productivity, service quality, and client satisfaction.

3. Performance Management & KPI Monitoring

- Define, measure, and monitor Key Performance Indicators (KPIs) for team and individual performance.
- Allocate workload effectively to ensure SLA adherence and operational balance.
- Create and share MIS reports (weekly, fortnightly, monthly) using Excel, PowerPoint, and SharePoint.
- Conduct performance reviews and provide structured feedback.
- Recognize and reward high performance.
- Proactively report and respond to operational issues and drive them to resolution.

4. People Leadership & Development

- Lead, mentor, and develop a high-performing team fostering productivity and collaboration.
- Manage the full employee lifecycle including hiring, onboarding, training, development, and retention.
- Identify training needs and provide structured coaching.
- Motivate team members to achieve objectives.
- Listen to team feedback and resolve issues or conflicts constructively.
- Organize team-building activities to strengthen engagement and collaboration.

5. Cross-Functional & Stakeholder Collaboration

- Collaborate closely with Market, Technology, Product, and other CLS teams from ideation to execution.
- Manage stakeholders across jurisdictions effectively.
- Present findings, operational updates, and performance metrics to management.
- Ensure strong communication and alignment across business units.

What technical skills, experience, and qualifications do you need?

- Minimum 7–12 years of experience in business operations, licensing, compliance, or customer service environments.
- At least 3+ years of leadership experience, preferably in customer service or regulatory operations.
- Bachelor’s degree in Commerce, Business, or related field.
- Proven track record of mentoring and developing employees.
- Experience managing SLA-driven environments and performance metrics.
- Experience handling cross-jurisdictional operations is preferred.
- Strong analytical skills with the ability to collect, organize, and interpret operational data with accuracy.
- Proficiency in Microsoft Office Suite: Advanced Microsoft Excel
- PowerPoint
- SharePoint

- Experience in reporting, query handling, and management presentations.
- Strong process documentation and reporting skills.
- Excellent organizational and time management skills.
- Strong decision-making and problem-solving capabilities.
- Effective stakeholder management skills.
- Excellent written and verbal communication skills.
- High attention to detail.
- Strong change management capability.
- Flexible to work beyond stipulated working hours when required.