Shift Leader

Insomnia Cookies is actively interviewing candidates for the Shift Leader role at our Canadian flagship store adjacent to York University! We’re not just a cookie company, we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!
 
Check out some vids to learn more!
Who We Are!
Insomnia Cookies Timeline
Core Values
 
As a Shift Leader, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
 
SOME OUR SWEET PERKS:
•         Pay Rate: $19/hr
•         Flexible part-time work schedules
•         Paid vacation and sick time off
•         Interactive training & mentorship
•         Job stability with a rapidly growing and reputable company
•         Achievable growth/promotion opportunities
•         You get to work in a fun, exciting team environment
•         Employee discount and FREE cookies with every shift!
 
WHAT WILL I DO AS A SHIFT LEADER?
•         Provide incredible customer service and quality products to all of our guests throughout their
       experience within our bakeries
•         Support store leadership by maintaining operations during your shift, communicating pertinent
        information, monitoring production efficiency, holding the team accountable to company
        standards and procedures, and assisting in the training and coaching of team members
•         Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the  
       cookie crew team
•         Support and work alongside the Cookie Crew
•         Provide a safe, clean, working environment for our guests and staff and adhere to safe food
       handling practices
•         Manage cash handling and deposits
 
WHAT WE LOOK FOR:
•         At least 1 year of working experience in a customer service focused role
•         Point of Sales systems experience
•         Outstanding communication, time management, and people skills
•         Outgoing/friendly/patient
•         Detail focused and results-oriented
•         Ability to lead-by-example and motivate others
•         Ability to lift up-to 18kg
•         Must be 18 years or older to be employed

Equal Employment Opportunity
Insomnia Cookies is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcome. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.
Reasonable Accommodation
If you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.
Additional Information
Employment with Insomnia Cookies is contingent upon successful completion of any background checks, employment verification, and other pre-employment requirements applicable to the position and permitted by law.
Ready to Join?
Whether this is your first job or your next step, we're looking for people who bring great energy, take pride in their work, and love making someone's day a little sweeter.
When you join Insomnia Cookies, you'll enjoy:
Competitive hourly pay
Early Wage Access (get paid the next day!)
Flexible scheduling
Employee discount (free cookies!)
This is more than a shift supervisor role—it's your opportunity to develop your leadership skills, make an impact every day, and grow your career with one of the fastest-growing bakery brands in the country. Many of our Assistant Managers and Store Managers began their journey as Shift Leaders.
If you're ready to lead a great team, delight guests, and help create warm moments one cookie at a time, we'd love to have you join the Insomnia Cookies family.