Payment Exceptions Agent

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Payment Exceptions Agent

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The Payment Exceptions Agent is responsible for investigating and resolving payment and card transaction exceptions to support accurate, timely, and compliant processing. This role works closely with front-office, back-office, Compliance, and other internal teams to research discrepancies, resolve operational issues, and support a high standard of service.

The position requires strong analytical and problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

- Investigate and resolve payment and transaction processing exceptions and discrepancies.
- Research operational issues and provide timely solutions in line with established procedures and service level agreements.
- Support internal teams with inquiries relating to payment products, services, and transaction processing.
- Partner with front-office, back-office, Compliance, and other stakeholders to resolve issues.
- Identify root causes of processing issues and support appropriate corrective actions.
- Ensure activities and communications are accurately documented and completed in accordance with internal procedures and applicable requirements.
- Follow up with relevant stakeholders to ensure issues are resolved effectively.
- Support monitoring and reporting of operational metrics, including SLA performance, errors, and compliance-related measures.
- Contribute to process improvements that enhance efficiency, accuracy, and service quality.

Basic Qualifications

- Proficiency in English and Polish at a minimum B2 level , both written and spoken.
- Strong analytical, investigation, and problem-solving skills.
- High level of attention to detail and accuracy.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Ability to work independently and collaboratively within a team.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

- Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
- Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
- Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
- Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
- Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon .

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.