Overnight Shift Lead

St. John’s Ministries’ mission is to honor the dignity, restore hope, and create lasting change for those experiencing homelessness or housing instability in the Green Bay community. We provide services across four locations. At our two seasonal emergency shelters of last resort, we provide adults experiencing homelessness with a safe place to sleep during the harsh winter months. At the Micah Center and Wellspring, our two daytime resource centers, we equip adults experiencing homelessness – as well as community members at-risk – with the tools to achieve self-sufficiency.

At St. John’s Ministries, we believe each person is unique, with the same inherent worth as the day they were born. We meet each of our guests right where they are and walk alongside them on their journey. Our vision is that through a spirit of familiarity, rapport, and trust, each person will leave better than they came.

JOB DESCRIPTION

Position Overview: The Overnight Shift Lead oversees shelter operations during the overnight and morning hours to ensure we are providing a safe, comfortable environment for our guests

Key Responsibilities:
•    Assisting shelter guests with needs and addressing their concerns.
•    Monitoring guest behavior, recognizing and deescalating potentially threatening situations.
•    Completing intake forms with new guests presenting to shelter.
•    Entering data into the computer system.
•    Leading a team of one to three other staff. Routinely checking in with staff and assisting when needed.
•    Staffing the med room. Allowing guests access to their meds during the overnight hours.
•    Entering detailed notes of guest issues throughout the shift. Referring concerns to shelter leadership or case          management.
•    Engaging and building rapport with shelter guests.
•    Filling donation requests, doing laundry and completing other tasks as needed.

Qualifications
•    Experience working with individuals experiencing homelessness and co-occurring mental health and/or substance use disorders preferred
•    A strong desire to serve others in the community
•    Strong communication skills
•    A positive attitude
•    A calm demeanor when dealing with challenges
•    Ability to lead a team and work well with others
•    Reliability to present on time for scheduled shifts
•    Problem solving and conflict resolution
•    Basic computer skills. Familiarity with Word and Excel preferred
•    Ability multi-task and prioritize tasks
•    Initiative to address issues as they arise
•    Comfort working independently and managing time effectively

Physical Demands: 
•    Mobility: Regularly required to sit, stand, climb stairs, walk for extended periods of time
•    Lifting: Ability to lift and carry up to 50 pounds
•    Computer Use: Perform tasks involving typing and computer use

Work Environment: 
•    Safety Protocols: Follow safety protocols, including the use of PPE, to minimize health risks
•    Supplies: Cleaning supplies are utilized to help prevent the spread of cold and flu viruses, ensuring a healthier environment for everyone