About this role
Are you a great communicator with mechanical aptitude? Our Cumberland Trucks Ocala, FL dealership is seeking a detail-oriented Warranty Administrator * to join our growing team. This is a Monday-Friday 8AM-5PM position. As Cumberland grows, there's a bright future and the opportunity to grow your career within the organization. This is an excellent opportunity to build your career personally and professionally.*
Culture: _ As one of the top family & veteran-owned dealers in North America, we pride ourselves on offering a fun and empowering, customer-centric culture with tremendous growth opportunities! If you are looking to start a Career, Cumberland offers a Career Path- not just a job. We offer a positive and SAFE work environment per our core values._
Why Apply?
- Relocation Assistance (for qualified candidates) / Paid Birthday off
- Career Path with steps to earn more, learn more, & grow as a LEADER
- Were in the business of developing people
Responsibilities
- Preparation, coding, & submission of all International/vendor warranty claims in a timely manner & with correct/proper documentation
- Understands & ensures compliance with all international/vendor policies & warranty procedures
- Assists technicians & service staff in determining which components/failures are covered
- Reconciles all warranty receivables with payments within the appropriate accounting schedule weekly / Posts all credits/chargebacks / Follows up on payment of outstanding claims, not to exceed 60 days
- Reviews warranty chargebacks with service manager; resubmits rejected or underpaid claims if applicable
As one of the top family-owned truck dealers in North America, we pride ourselves on offering a fun and empowering, customer-first culture with huge growth opportunities! If you are looking to start a Career, Cumberland offers a Career Path- not just a job, in a positive and safe work environment aligning with our core values.
Employee Benefits
- 8 Paid Holidays / PTO (Paid Time Off) / Vacation / Paid Birthday Off
- Mentorship/Internship Programs / Work-life Balance / $500 Employee Referrals
- Paid Training / Certification Reimbursement / 401-K with Employer Match thru Fidelity
- Medical / Voluntary Vision & Dental
- Life & AD&D Benefits & Supplemental Life / Short-Term & Voluntary Long-Term Disability
- Access to Teladoc – 24/7/365 digital access to doctors / Free & Confidential Employee Assistance Program
Qualifications
- Minimum of 1 year experience in the Medium / Heavy Duty truck, automotive industry / High degree of product & technical knowledge / Great organizational skills
- Understand, communicate, & evaluate all vendors/Intl. warranty guidelines, approval processes & policies
- Team player with a strong sense of commitment to the customer / Self-motivated with excellent written/verbal communication skills
- Superior problem-solving skills to achieve a win-win solution / Understanding & experience with Microsoft programs/applications
Physical Requirements
- Ability to lift up to 50lbs.
- Ability to work in a hot or cold, wet or humid, moderately noisy environment.
Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & inclusive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.